CRM Functional Analyst

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit

We’re proud of the important work we do across Victoria. Want to be part of it?
Job Details
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Department: Department of Justice and Community Safety
Work Type: Ongoing - full time
Job Function: IT and Telecommunications
Classification: VPSG5
Work Location: Melbourne - CBD
Reference: VG/DJ0785A
Closing Date: 20-Nov-2019
Salary Range: $98,396 - $119,052
Job Duration: N/A
Attachments: Position Description - DJ0785 - CRM Functional Analyst - VPS Grade 5.docx (Word, 759KB)

Contact: Brendan Murley on (03) 8684 6494

Position Details

About us

Consumer Affairs Victoria (CAV) is the Victorian Government's consumer affairs regulator and a business unit of the Department of Justice and Community Safety.

The Corporate Support Branch plays a key role in supporting CAV to meet its strategic objectives through the provision of a range of functions. The Systems Support Unit within the Corporate Support Branch supports CAV's core business applications and websites.

About the role

As the CRM Functional Analyst, you will:

  • configure and maintain the core business applications built in Microsoft Dynamics 365
  • be responsible for the management and support of mission critical solutions and closely integrated 3rd party products
  • work with multiple stakeholders to deliver CRM configuration, document templates, workflows, reports and system administration tasks
  • analyse user needs to determine functional and cross-functional requirements
  • provide assessment of impact of enhancement requests as well as produce and maintain details of solution configurations.

About you

As our ideal candidate, you will have:

  • a Tertiary qualification in Information Technology (preferred)
  • demonstrated ability to deliver and maintain Microsoft Dynamics 365 solutions
  • experience working with multiple stakeholders to define CRM based solutions to requirements
  • demonstrated experience migrating and supporting legacy systems as part of a large ICT transformation program of work
  • experience working with Agile and Waterfall methodologies.

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

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