Team Leader, Dispute Resolution Officer

The Department of Justice and Regulation delivers high quality services to Victorians and supports a safe, just, innovative and thriving Victoria.

We provide professional, value for money services that are driven by our values: working together, making it happen, respecting other people, serving the community and acting with integrity.

Through our commitment to diversity and equality, we are actively engaged in promoting and maintaining a safe and inclusive work environment where all employees are respected, valued and supported.

Our employees are key to our success, and bring new and creative responses to issues and challenges we face in our work and the delivery of quality services to the Victorian community. We proactively seek to employ people of any gender, age, religion, sexual orientation, with a disability, and varied cultural backgrounds. In addition, we have a firm commitment to increase participation of Aboriginal and/or Torres Strait Islander people across our workforce.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

Working flexibly is considered business as usual at the Department of Justice and Regulation. All requests for flexible working arrangements will be considered in line with operational requirements.

Department policy stipulates that salary upon commencement is paid at the base of the salary range for the relevant grade. Any above base requests require sign off by an executive delegate and will be by exception only or where required to match the current salary of Victorian Public Service staff transferring at level.

If you require a copy of this advertisement or any attached documentation in an accessible format, such as large print, please contact the contact person listed on this advertisement.

If a career that can give you the opportunity to contribute to a safe and just Victoria appeals to you, we look forward to receiving your application.
Job Details
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Department: Department of Justice and Regulation
Work Type: Ongoing - full time
Job Function: Construction
Classification: VPSG5
Work Location: Melbourne - CBD
Reference: VG/DJ1054_DJ1056_DJ9867
Closing Date: 29-May-2018
Salary Range: $93,867 - $113,572
Job Duration: N/A
Attachments: DJ1054_DJ1056_DJ9867 - Team Leader, Dispute Resolution Officer - PD.doc (Word, 861KB)


Applying for a position at DJR.pdf (PDF, 160KB)


Contact: Susan Cibau on (03) 9194 2705
susan.cibau@justice.vic.gov.au

Position Details

About us

The Domestic Building Dispute Resolution Victoria (DBDRV) is a business unit within the Regulation division within the Department of Justice and Regulation. The functions of the DBRV include assessment of applications, conciliation of disputes and technical building assessment, producing Records of Agreement and Dispute Resolution Orders and compliance investigations.

About the role

Reporting to the Client Services Manager, the team leader is critical to providing direct leadership that oversees effective dispute assessment and analysis, appropriate and timely case allocation, the initiation of a range of dispute resolution approaches, including conciliation and building assessments, to ensure high quality services are offered by DBDRV.

The team leader is responsible for providing expert technical advice and support to the Dispute Resolution Officers in the application of legislation and DBDRV policies and procedures from the commencement of cases through to closure.

In the role, you will:

  • manage a team of Dispute Resolution Officers to assess and conciliate domestic building disputes
  • provide expert technical advice and support to the team in the application of legislation, policies and procedures
  • oversee the resource allocation including caseloads, conciliations and distribution of complex matters
  • liaise with the Building Assessment Team to allocate building assessments to appropriate cases
  • provide expert advice, guidance and quality assurance.

There are 2 x ongoing and 1 x fixed term opportunities available.

About you

As our ideal candidate, you will have:

  • a working knowledge of relevant legislation and Acts including but not limited to the Building Legislation Amendment (Consumer Protection) Bill 2015
  • experience leading and managing operational teams
  • demonstrated experience in problem solving and be skilled in conflict management
  • a strong focus on service excellence and stakeholder management
  • strong conceptual and analytical ability with a focus on quality assurance.

How to apply

Please click the Apply button at the bottom of this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

Please note:  When submitting your application online, there will be questions pertaining to a number of the position's Key Selection Criteria to which you are required to respond.


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