Operations Manager, Investigation Services

At the Department of Justice and Regulation, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?
Job Details
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Department: Department of Justice and Community Safety
Work Type: Ongoing - full time
Job Function: Regulatory, Governance and Compliance
Classification: VPSG6
Work Location: Melbourne - CBD
Reference: VG/DJ1477AUG
Closing Date: 29-Aug-2019
Salary Range: $120,692 - $161,511
Job Duration: N/A
Attachments: DJ1477 Operations Manager Investigation Services VPS 6.docx (Word, 107KB)

Contact: David Joyner on (03) 8684 6288

Position Details

Consumer Affairs Victoria (CAV) is Victoria's consumer regulator. Our vision is a fair and competitive marketplace in Victoria.  Regulatory Services incorporates several business units covering Information and Analysis, Regulatory Transaction Services, Legal Services, Performance and Outcomes and Investigation Services (IS).  IS delivers compliance and enforcement functions including investigating businesses and individuals alleged to have breached consumer protection law in Victoria. 


A newly created leadership opportunity exists reporting to the General Manager, Investigation Services to provide leadership to the Investigation Branch and delivering core operational requirements. The Operations Manager is critical to workforce planning, optimisation of workloads and developing the relevant teams to deliver compliance and enforcement outcomes that support the CAV's journey to achieving regulatory excellence. The Operations Manager will work closely with other senior managers and team leaders to promote an operational understanding required for the divisions current and future success.

As a member of broader Regulatory Services Leadership Team, you will support the operationalisation and implementation of relevant compliance and enforcement activities supporting CAV's strategic priorities. 


We are seeking an experienced professional who can demonstrate a breadth of experience from the private or public sectors in leading and managing complex investigations.  You will need to champion the development, implementation and maintenance of best practice investigation frameworks including contribution to the development and maintenance of operational policy and procedures.  You will also ensure appropriate operational practices around planning of investigations including execution and demand forecasting within investigations process.


People management, strong interpersonal and the ability to influence and negotiate are paramount to the success of this role.

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

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