Application Support Analyst, Jurisdiction Services

Court Services Victoria (CSV) is an independent statutory body that provides administrative services and facilities to support Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. Within CSV, Jurisdiction Services provides a range of specialist support services to jurisdictions, the Judicial College, and the Judicial Commission including information technology, human resources, finance, asset and facilities management, major projects and compliance. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits. CSV strongly encourages applications from people of any gender, age, religion, ethnicity, language, sexual orientation, gender identity, with a disability, and varied cultural backgrounds, including people of Aboriginal and Torres Strait Islander heritage.
Job Details
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Department: Court Services Victoria
Work Type: Fixed term - full time
Job Function: IT and Telecommunications
Classification: VPSG4
Work Location: Melbourne - CBD
Reference: VG/DJ8039C
Closing Date: 23-Apr-2018
Salary Range: $81,354 - $92,304
Job Duration: until 05/02/19
Attachments: DJ8039- Position Description.docx (Word, 40KB)

DJ8039- Candidate Application Form.doc (Word, 105KB)

Contact: Candice Batty
(03) 8306 8301

Position Details

This role operates within the Information Technology Services area, which is part of Jurisdiction Services (JS), CSV. JS provides support to all Victorian courts and tribunals to assist in the delivery of justice services. JS is responsible for providing courts and tribunals with a range of corporate support functions including human resources, finance, facilities, asset and contract management, planning and administration, business intelligence, communications, business review and improvement, technology and transcription services.

Information Technology Services (ITS) provides a comprehensive range of IT services including mobility, network services, software support, court services support, in-court technologies, IT vendor management, business analysis, procurement, transcription services, telephony and communications support. In its ‘day to day' operations the function will aim to ensure courts are properly supported in their day-to-day work and service to the community.

The main responsibilities in this role include providing support to stakeholders both internal and external on the use of a case management system, this involves investigation and resolution of issues, system modifications, updating documentation and defining enhancements. The role also involves close collaboration with other members within the ITS service delivery team including Developers, Network Support and Database Administrators.

What we are looking for:

To be successful in this role, you will apply your IT knowledge and experience within the Magistrates Court jurisdiction to provide IT case management support. You will be required to maintain support processes, resolve incidents, assist with the resolution of problems and maintain support documentation. Your expertise in the software development lifecycle will be utilised while undertaking requirements gathering and testing tasks for change requests. You will contribute to an energetic and innovative team with a focus on customer service & team work together with a strong commitment to CSV values.

How to Apply:

Applicants are encouraged to apply online, outlining professional skills, knowledge and personal qualities.  Applications should include:

1) resume       

2) a short covering letter and

3) completed application form (see file attachment).

You are only required to address the Key Selection Criteria listed in the Application Form. Individual responses to “key selection criteria” listed on the Position Description are not required. Attachments can be uploaded in either Microsoft Word or PDF format.

Applicants should view the full position description attached to this advertisement before applying. 

For all enquiries regarding this position, please contact Candice Batty on (03) 8306 8301.

Applications close Monday 23 April 2018 

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