Senior Intake & Triage Officer

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don’t hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit

We’re proud of the important work we do across Victoria. Want to be part of it?
Job Details
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Department: Department of Justice and Community Safety
Work Type: Ongoing - full time
Job Function: Community Services
Classification: VPSG4
Work Location: Melbourne - CBD
Reference: VG/DJCS/PRVC/1776587
Closing Date: 27-Feb-2024
Salary Range: $92,332 - $104,762
Job Duration: N/A
Attachments: Senior Intake & Triage Officer VPS4 Prioritised (FAS) PD.docx (Word, 519KB)

Contact: Sebastian Roberts
0459 546 057

Position Details

  • Provide leadership to a team of Financial Assistance Scheme Intake and Triage Officers responsible for working with victims of crime
  • Ongoing position - Multiple Roles (Prioritized)
  • VPS4: $92,332 - $104,762 + superannuation 

The Department of Justice and Community Safety is seeking an Intake & triage supervisor to support the daily operation of the FAS Intake and Triage function.

This is a prioritised role for Aboriginal and/or Torres Strait Islander peoples, who will be given priority consideration as per the special measures provision of the Equal Opportunity Act 2010. 

About the Business Unit

This is an exciting opportunity to deliver a major new initiative for victims of crime. The FAS is a landmark reform that will replace the judicially based Victims of Crime Assistance Tribunal with an administrative scheme that prioritises the needs of victims and supports their recovery from violent crime.

The FAS is highly anticipated by victims and stakeholders and represents a major leap forward in the Victorian Government's response to victims of crime. Established under the Victims of Crime (Financial Assistance Scheme) Act 2022 the FAS will provide financial assistance through a simple and easy to navigate process that is fair, sensitive, and responsive to victims' needs. It will acknowledge harm done and be trauma informed, with a priority focus on being inclusive and culturally safe.

Reporting to the FAS Manager - Operations, you will be responsible for the management of the Intake and Triage Officers and have oversight of all initial application reviews.

About the Role

Duties will include:

  • Manage a team of FAS Intake and Triage Officers, supporting and guiding them to deliver quality, accessible and consistent service in a trauma-informed manner.
  • Act as an initial escalation point for applicants with additional or complex needs and/or complex applications.
  • Manage the daily operation of the intake and triage function, including allocation of resources, management of work, communication with staff, completion of reports, and ensuring that the intake and triage function meets daily service targets and functional responsibilities. 

To learn more about this role before applying, please read the attached position description.

About you

To be successful in this role, you will have:

  • Experience leading and/or developing an intake and triage team in a complex service delivery environment.
  • Authoritative understanding of the nature and dynamics of family violence and sexual assault including best practice models for responding to victims of family violence and sexual assault and victims of crime more broadly.
  • Experience using Salesforce Service Cloud, or other similar case management systems. 


  • A relevant tertiary qualification and/or experience in  operations, community services, social work, criminology, psychology, victim services, and/or family violence is desirable.


How to Apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

Applicants are welcome to utilise support from the Aboriginal Workforce Unit throughout the recruitment process. Aboriginal candidates are encouraged to contact if they would like cultural support and guidance through the application process.



The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.


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