Intake and Triage Officer
We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.
The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don’t hesitate to get in touch with the contact person listed on this ad.
For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers
We’re proud of the important work we do across Victoria. Want to be part of it?
| |
| Department: | Department of Justice and Community Safety |
| Work Type: | Ongoing - full time |
| Job Function: | Administration / Secretarial |
| Classification: | VPSG3 |
| Work Location: | Melbourne - CBD |
| Reference: | VG/DJCS/PRVC/1867716 |
| Closing Date: | 13-Jul-2025 |
| Salary Range: | $79,122 - $96,073 |
| Job Duration: | N/A |
| Attachments: | Position Description - Intake and Triage Officer (Prioritised).docx (Word, 537KB) Job Specification |
| Contact: | Karis Hawkins Karis.Hawkins@justice.vic.gov.au |
Position Details
- Utilise your Intake and Triage expertise
- Ongoing Full-Time Opportunity
- VPS Grade 3: $79,122 - $96,073 plus superannuation.
This is an Aboriginal Prioritised position, a role for Aboriginal and/or Torres Strait Islander peoples, who will be given priority consideration as per the special measures provision of the Equal Opportunity Act 2010.
A demonstrated knowledge and understanding of the Victorian Aboriginal Community, both society and culture and the issues impacting on it.
A demonstrated ability to communicate sensitively and effectively with members of the Victorian Aboriginal community.
About the Business Unit
This is an exciting opportunity to deliver a major new initiative for victims of crime. The FAS is a landmark reform that replaces the judicially based Victims of Crime Assistance Tribunal with an administrative scheme that prioritises the needs of victims and supports their recovery from violent crime.
About the Role
Reporting to the FAS Intake and Triage Supervisor, you will review FAS applications to ensure they are ready for the FAS assessment team to action. You will have direct contact with victims and their support people to ensure applications are complete, including providing advice and support.
Some of your duties will include:
- Receive and review Aboriginal and other applications for financial assistance in readiness for assessment.
- Determine priority and complexity of applications.
- Make interim decisions on immediate victim needs.
To learn more about this role before applying, please read the attached position description.
About you
To be successful in this role, you will have:
Technical Expertise
- A demonstrated knowledge and understanding of the Victorian Aboriginal Community, both society and culture and the issues impacting on it.
- A demonstrated ability to communicate sensitively and effectively with members of the Victorian Aboriginal community.
- Demonstrated commitment to trauma-informed practice, including an understanding of the victim services system and the ability to liaise effectively to improve victim outcomes, applying an intersectional lens in service delivery, engaging in reflective practice, supporting and informing victims of crime, and considering lived experience in improving service delivery.
- Understanding of the nature and dynamics of family violence and sexual assault.
Qualifications
- A relevant qualification and/or experience in community services, social work, criminology, psychology, victim services and/or family violence is desirable.
Applicants are welcome to utilise support from the Aboriginal Recruitment Team throughout the recruitment process. Aboriginal candidates are encouraged to contact Aboriginalrecruitment@justice.vic.gov.au if they would like cultural support and guidance through the application process.
For Aboriginal Designated and Prioritised positions, a Certificate of Aboriginality (CoA) will be required prior to an offer of employment being made
Applications close 13th July 11:59PM
How to Apply
Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
IMPORTANT INFORMATION:
CHILD SAFE STATEMENT OF COMMITMENT:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work
