Director, Operations & Performance

The Department of Transport brings together all transport modes to design, plan, build and operate Victoria's transport system. Our job is to further integrate the transport network and improve the delivery of services to Victorians for simpler, quicker and safer journeys that connect people and places and support Victoria's prosperity and liveability. We’re focused on outcomes that deliver more choice, connections and confidence in our travel, ensuring the whole transport network works as one to deliver better services and outcomes.
Job Details
Department: Department of Transport
Work Type: Fixed term - full time
Job Function: Projects
Classification: SES2
Work Location: Melbourne - CBD
Reference: VG/DOT/IT/1636152
Closing Date: 27-Jun-2022
Salary Range: $257,112 - $370,331
Job Duration: N/A
Attachments: PD - Director, Operations and Performance 03062022.pdf (PDF, 350KB)
Job Specification

Contact: Tony Hayward

Position Details

• SES2 $257,112 - $370,331 p. a. incl. super
• 3 years' fixed term, full time
• Melbourne CBD

About the Project
The Department of Transport, has contracting relationships with our major train and tram operators - Yarra Trams & Metro Trains Melbourne, managed on behalf of the Victorian Government. DoT is establishing a new project team, which will be comprehensively reviewing the State's franchise framework.

About the Opportunity
This role will be required to lead the Operations and Performance work stream and work closely with the broader project team to deliver on the project objectives. This includes accountability for assessing and providing advice on operational performance outcomes to be achieved through future agreements.

About You
The successful candidate will have extensive experience in providing senior stakeholders with high quality advice and leading highly functioning teams to drive transport outcomes for complex government projects, ideally in a public transport setting.

You will have:

  • Flexibility & adaptability - Works to find new ways to deliver outcomes
  • Outcomes Thinking - Is up to date with needs of community
  • Working collaboratively -Build a culture of collaboration
  • Leader mindsets - Exemplify behaviours that engage, motivate and inspire employees
  •  Stewardship - Strategically position the public sector to forecast, define, shape & adapt to the future
  •  People - Collaborate at all levels
  •  Performance - Drive organisational and system performance
  •  Transport acumen - Leverage technical excellence by providing accurate and actionable information 
  • Innovation & Continuous Improvement - Drives a culture of quality by design where quality practices are embedded in the service and solution delivery process
  • Influence & Persuasion - Develops long-term & multi-phased plans to influence others


• Proven record of leading operational performance analysis, developing and specifying service delivery requirements, operational performance regimes and standards, and managing public transport franchises for compliance with contractual, legislative and regulatory obligations, and advice on complex passenger rail projects.
• Demonstrated experience working on major commercial projects in either public and/or private sectors, including with a range of procurement models.

• Relevant tertiary qualification in engineering, commerce, finance, economics, business management or related technical or commercial discipline
• May involve evening or weekend work including occasional overnight travel.

Culture and Benefits
The Department of Transport is committed to building a high performance, collaborative culture where flexible work arrangements support work life balance.

To Apply
Applications close 27th of June 2022. For more information contact Tony Hayward at

This position requires  evidence of being fully vaccinated against COVID-19, or medical evidence which confirms the individual is unable to receive a dose, or a further dose, of a COVID-19 vaccine due to a medical contraindication or an acute medical illness. Failure to comply with this condition of employment will impact your eligibility. 

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