SERVICE DELIVERY MANAGER

The Department of Transport (DoT) brings together all transport modes to design, plan, build and operate Victoria's transport system. Our job is to further integrate the transport network and improve the delivery of services to Victorians for simpler, quicker and safer journeys that connect people and places and support Victoria's prosperity and liveability. We are excited to offer this opportunity for you to become part of the Department that delivers more choice, connections and confidence in our travel, ensuring the whole transport network works as one to deliver better services and outcomes.
Job Details
Department: Department of Transport
Work Type: Fixed term - full time
Job Function: IT and Telecommunications
Classification: VPSG6
Work Location: Melbourne - CBD
Reference: VG/DOT/IT/1645608
Closing Date: 10-Aug-2022
Salary Range: $127,467 - $170,579
Job Duration: N/A
Attachments: 20220708 Position Description New Manager, Service Delivery.docx (Word, 633KB)
Job Specification

Contact: Rohan Sule
rohan.sule@transport.vic.gov.au

Position Details

Service Delivery Manager

  • VPS6: $127,467 - $170,579 p/a + super
  • Fixed term – full time until 30 Sep 23 (flexible working arrangements)
  • Based in Melbourne CBD

About Us
The Investment and Technology Group delivers strategic oversight and management of DoT's operating and infrastructure budget and provides commercial and information technology services to drive high performance and improved commercial outcomes for the State.

About the Role
The Manager, Service Delivery will manage the delivery of an integrated ITIL functionality ensuring high level customer satisfaction and consistent issue resolution. The role will also undertake a key role in the delivery of a process improvement agenda, working with internal and external stakeholders to identify and implement improvement opportunities to streamline business systems and associated IT services across the organisation.

Key Accountabilities

  • Lead the review, documentation, implementation, and continuous improvement of new and existing ITIL processes for DoT.
  • Ensure ITIL processes are fit for purpose based on DoT's requirements.
  • Drive the uptake of ITIL processes across DOT business units.

Key Selection Criteria

  • Ability to actively engage with and influence key stakeholders and identify their underlying needs.
  • Demonstrated ability to apply specialist problem-solving skills to manage and resolve major incidents / problems / changes in a large enterprise ITIL environment.
  • Knowledge of current technology in use across Cloud infrastructure, ITSM tools, End User & Telecommunication Services.

Mandatory:
• ITIL certification (v3 or v4)
• Relevant experience in a similar / Operations Manager role
• Ability to be on-call 24 x 7 (1 week out of every 3 weeks) to manage major incidents to their resolution

For further detail, please refer to the PD included on our Careers Page.

Culture and Benefits
The Department of Transport is committed to building a culture of developing our people to achieve great outcomes for the Victorian transport network. We are proud of our commitment to flexible work arrangements that support different ways of working, helping employees balance work and life. We are focused on providing a workplace environment that is rewarding, enjoyable, healthy and productive for all employees, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable.

How to Apply
Applications should include a resume and a brief covering letter. Applications close 11.59pm on 10 August 2022.
For further information, please contact Rohan Sule: rohan.sule@transport.vic.gov.au

This position requires the successful employee to provide evidence of being fully vaccinated against COVID-19, or medical evidence which confirms the individual is unable to receive a dose, or a further dose, of a COVID-19 vaccine due to a medical contraindication or an acute medical illness. Failure to comply with this condition of employment will impact your eligibility for employment in this position with DoT.
Preferred applicants may be subject to pre-employment checks. Information provided to the Department of Transport will be treated in the strictest confidence.


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