ICT Service Manager

The Department of Transport (DoT) brings together all transport modes to design, plan, build and operate Victoria's transport system. Our job is to further integrate the transport network and improve the delivery of services to Victorians for simpler, quicker and safer journeys that connect people and places and support Victoria's prosperity and liveability. We are excited to offer this opportunity for you to become part of the Department that delivers more choice, connections and confidence in our travel, ensuring the whole transport network works as one to deliver better services and outcomes.
Job Details
Department: Department of Transport
Work Type: Ongoing - full time
Job Function: IT and Telecommunications
Classification: VPSG5
Work Location: Melbourne - Eastern Metro
Reference: VG/DOT/IT/1663884
Closing Date: 06-Oct-2022
Salary Range: $103,920 - $125,735
Job Duration: Ongoing - full time
Attachments: ICT Service Manager (002).pdf (PDF, 335KB)

Contact: Umair Saleem

Position Details

ICT Service Manager

  • VPS5: $103,920 - $125,735 p/a + super
  • Ongoing -  full time (flexible working arrangements)
  • Based in Kew

About Us



Enterprise Technology is a Division within Investment and Technology and provides IT services and technology for DoT delivering Corporate and Enterprise wide capabilities. It performs a central role providing core data services, Cyber leadership, and documenting strategic directions for all of DoT's Information technology.


About the Role

The Information and Communication Technology (ICT) Service Manager sits within Enterprise Technology and is responsible for managing a portfolio of IT services, contracts and agreements and coordinating their delivery across different groups.



Key Accountabilities

  • Ability to exercise professional expertise to ensure that there are zero to minimal disruptions to services. In the event of service disruption, the incumbent has ensured that post-incident review actions have been fully implemented with the relevant parties through effective collaboration.
  • Ensuring the allocated annual budget is both managed within limits and is fully utilised within the financial year. Regular reporting has been provided to track and monitor spend using the Department's practices and guidelines.


Key Selection Criteria


  • Ability to seek opportunities for continuous improvement and ways to innovate; Offers suggestions and ideas, encourages others to do the same; Leverage on existing improvement systems and procedures to improve outcomes, quality and efficiency of work.
  • Taking into account wider business context within business unit when considering options to resolve issues. Identifies recurring problems and prevents future recurrence by integrating solutions into work process. 


For further detail, please refer to the PD included on our Careers Page. (Seek applicants, click on “Apply” to access the PD)


Culture and Benefits

The Department of Transport is committed to building a culture of developing our people to achieve great outcomes for the Victorian transport network.  We are proud of our commitment to flexible work arrangements that support different ways of working, helping employees balance work and life. We are focused on providing a workplace environment that is rewarding, enjoyable, healthy and productive for all employees, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable.


How to Apply

Applications should include a resume and a brief covering letter.

Applications close 11.59pm on Thursday, 6th of Oct 2022.

For further information regarding the opportunity, please contact Umair Saleem, umair.saleem@roads.vic.gov.au (applications via email will not be accepted).

To be considered up to date vaccinated, you must have been administered COVID-19 vaccines as determined by the Australian Technical Advisory Group on Immunisation (ATAGI). DoT is requiring all staff to be Vaccinated and to have had Booster Vaccination (Triple vaccinated as a minimum).Failure to comply with this condition of employment will impact your eligibility for employment in this position with DoT. Preferred applicants may be subject to pre-employment checks. Information provided to the DoT will be treated in the strictest confidence.


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