Senior Technical Specialist- Hosting

The Department of Transport & Planning brings together all transport modes to design, plan, build and operate Victoria's transport system. Our job is to further integrate the transport network and improve the delivery of services to Victorians for simpler, quicker and safer journeys that connect people and places and support Victoria's prosperity and liveability. We’re focused on outcomes that deliver more choice, connections and confidence in our travel, ensuring the whole transport network works as one to deliver better services and outcomes. The department is committed to building a culture where we say 'yes' to flexible work arrangements, provide personal and professional development programs and support ways of working that help employees balance work and life.
Job Details
Department: Department of Transport
Work Type: Ongoing - full time
Job Function: IT and Telecommunications
Classification: VPSG5.2
Work Location: Melbourne - Eastern Metro
Reference: VG/DOT/IT/1694658
Closing Date: 08-Feb-2023
Salary Range: $114,830 - $125,735
Job Duration: N/A
Attachments: DTP - Position Description Sen Technical Specialist - Hosting ).pdf (PDF, 154KB)
Job Specification

Contact: Raja Khalid
raja.khalid@dot.vic.gov.au

Position Details

Senior Technical Specialist- Hosting

  • VPSG5.2: $114,830 - $125,735 p/a + super
  • Ongoing   - full time (flexible working arrangements)
  • Based in Kew/Melbourne CBD 


About Us

Investment and Technology is a Group within the Department of Transport and Planning, and is responsible for providing investment strategy and to deliver commercial and information technology services to drive high performance and improved commercial outcomes for the State.

The Enterprise Technology team, which is led by the CIO, provides IT services and technology for the Department of Transport, delivering Corporate and Enterprise wide capabilities. It performs a central role providing core data services, Cyber leadership, and documenting strategic directions for all of Department of Transport's Information technology and data.

 

About the Role

The Senior Technical Specialist - Hosting sits within Enterprise Technology and is responsible for providing ongoing support and management of Department of Transport's private hosting systems, infrastructure and platforms. The role will collaborate with several business stakeholders and the various DTP hosting service partners arrangements to address day to day maintenance, minor requests, incidents, and changes associated with the private hosting environments.

 

Key Accountabilities

Maintenance of Assets and Services – The Senior Technical Specialist - Hosting has a coordinating role to working with partner hosting providers and ensure private hosting assets and services have been proactively maintained to business expectations. This includes the effective maintenance of current state documentation and artefacts for private hosted services.

Service Delivery – The incumbent has the ability to collaborate with peer technical specialist and managed service partners for the fulfilment of requests, resolution of incidents, and defects according to agreed service levels.

Compliance – Operational compliance, policy and standards have been applied and maintained to the DOT Private hosting workloads.

Subject Matter Expert – Ability to provide related subject matter expertise consultancy to stakeholders across the Department.

Promote and support safe, inclusive and flexible team operations.

 

Key Selection Criteria

KNOWLEDGE AND SKILLS –

Critical Thinking and Problem Solving (Accomplished) – Considers wider business context within business unit when considering options to resolve issues. Identifies recurring problems and prevents future recurrence by integrating solutions into work process. Provides tangible business results by critically assessing problems from multiple perspectives and providing effective solutions.

Digital and Technological Literacy (Accomplished) – Integrates improved capabilities into service delivery processes. Assumes the role of solution architect or project manager where there's a balanced focus between technology focus and strategy focus.

Influence and Persuasion (Accomplished) – Gains agreement to proposals and ideas; Build behind the scenes support for ideas to ensure buy-in and ownership; Uses chains of indirect influence to achieve outcomes; Involves experts or other third parties to strengthen case.

Customer Focus (Leading) – Assess effectiveness of service delivery against leading services; Challenges others to deliver service excellence; Looks for long term benefits to the client.

Knowledge Management & Business Continuity (Applied) – Implements and support others to apply knowledge management and business continuity practices in day-to-day work.

  

PERSONAL ATTRIBUTES –

• Flexibility and Adaptability (Accomplished) – Adapts systems and processes quickly to changed priorities and situations.

• Outcomes Thinking (Applied) – Works with sense of purpose within the team and enables others to understand the strategic direction of the branch and organisation; Creates a sense of purpose within the team by establishing links between work and impact to the community.

• Working Collaboratively (Leading) – Build a culture of collaboration across the organisation; Looks for and facilitates opportunities to collaborate with external stakeholders; Identifies and overcomes barriers to communication with internal and external stakeholders.

 

QUALIFICATIONS AND EXPERIENCE


Mandatory

Relevant tertiary or industry qualification in information management, computer science, or a related field


Desirable

Formal certification in ITIL practice

• Demonstrated experience in managing enterprise private hosting environments with partner managed service partners

• Experience in leading a small operational team and coordinating work requests

 

ROLE SPECIFIC REQUIREMENTS

  • Represent the team on hosting related matters in ITIL forums such change advisory boards, major incident management and problem investigations.
  • Ensure all services are provisioned and maintained to optimum cost efficiency.
  • Lead day to day operational activities and service assurance across the DTP hosting managed service providers.
  • Identify and recommend any improvements to hosting services and report options to the Infrastructure Hosting Manager.
  • Develop and collate periodic reports for hosting services availability performance and service metrics for presentation to leadership team.
  • The role will require to be part of a rotating on call arrangement, integrated into DOT incident management response processes.
  • Assist an Infrastructure hosting Manager to ensure service consumed from Private cloud environments are Catalogued, costed and charged to the business areas accordingly.

 

  For further detail, please refer to the PD included on our Careers Page. (Seek applicants, click on “Apply” to access the PD)

 

Culture and Benefits

The Department of Transport and Planning is committed to building a culture of developing our people to achieve great outcomes for the Victorian transport network.  We are proud of our commitment to flexible work arrangements that support different ways of working, helping employees balance work and life. We are focused on providing a workplace environment that is rewarding, enjoyable, healthy and productive for all employees, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable.

The department is an equal opportunity employer and welcomes applicants from a diverse range of backgrounds, including veterans, people who identify as Aboriginal and Torres Strait Islander, have a disability, are from varied cultural backgrounds and those who identify as LGBTIQ+. The department provides workplace adjustments for applicants with disabilities.

 

How to Apply

Applications should include a resume and a brief covering letter. 

Applications close 11.59pm on Wednesday, 8 February 2023.

For further information regarding the opportunity, please contact Raja Khalid, raja.khalid@dot.vic.gov.au (applications via email will not be accepted).

 

 

Please note: To be considered up to date vaccinated, you must have been administered COVID-19 vaccines as determined by the Australian Technical Advisory Group on Immunisation (ATAGI). DoT is requiring all staff to be Vaccinated and to have had Booster Vaccination (Triple vaccinated as a minimum) or medical evidence which confirms the individual is unable to receive a dose, of a COVID-19 vaccine due to a medical contraindication. Failure to comply with this condition of employment will impact your eligibility for employment in this position with DoT. Preferred applicants may be subject to pre-employment checks. Information provided to the DoT will be treated in the strictest confidence.


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