Lead Digital Experience Designer

The Department of Transport brings together all transport modes to design, plan, build and operate Victoria's transport system. Our job is to further integrate the transport network and improve the delivery of services to Victorians for simpler, quicker and safer journeys that connect people and places and support Victoria's prosperity and liveability. We are excited to offer this opportunity for you to become part of the Department that delivers more choice, connections and confidence in our travel, ensuring the whole transport network works as one to deliver better services and outcomes.
Job Details
Department: Department of Transport
Work Type: Fixed term - full time
Job Function: Communications, Marketing and Media
Classification: VPSG6
Work Location: Melbourne - CBD
Reference: VG/DOT/OS/1584650XT
Closing Date: 06-Dec-2021
Salary Range: $125,893 - $168,473
Job Duration: 24 Months
Attachments: DoT Position Description - Lead Digital Experience Designer VicTraffic.pdf (PDF, 120KB)
Job Specification

Contact: Sally Bieleny
0410601409

Position Details

  • Annual Salary Range: $125,893 - $168,473 per annum plus superannuation
  • Tenure: Fixed Term 24 months fixed-term
  • Employment Type: Full time (Flexibility may be available)
  • Usual Work Location: 525 Collins Street, Melbourne (Currently working from home)

About the Team

The Transport Services Division is responsible for operational coordination across the transport portfolio, including strategic management of disruption impacts and establishing a single point of user enquiry. It does this by collaborating across the department and transport agencies, applying user insights and utilising virtual teams.

About the Opportunity

The Lead Digital Experience Designer will play an integral role in collaborating and bringing together the needs of both the business and our customers to deliver industry leading experiences for the VicTraffic digital channel. This role is the ultimate champion of the customer to ensure we deliver an exceptional emergency response as well as day-to-day transport experience to all Victorians and visitors to Victoria. This is a hands-on lead design role for an experienced UX and Product Designer. You will work in a dedicated large project squad, with responsibility for conducting research with users, and working with a UI Designer to create beautifully considered and designed artefacts, including Information Architecture, user flows, journey maps, wireframes, and prototypes.

About You

  • Proven experience with an exceptional portfolio showcasing innovative and meaningful human centred design solutions for digital experiences.
  • Strong communication skills with proven ability to be a ‘storyteller', bringing teams and executive stakeholders on the journey.
  • Ability to influence senior audiences, showing strategic thinking to support design decisions and rationale.
  • Well-developed research, conceptual and analytical skills, including the ability to identify emerging issues, trends and risks, and the expertise to resolve complex operational and sensitive stakeholder problems.
  • A mastery of human-centred design, with hands on experience planning and conducting user research and testing.
  • Familiarity with various research and mapping techniques to capture and design the user experience.

Culture and Benefits

The Department of Transport is committed to building a culture of developing our people to achieve great outcomes for the Victorian transport network. We are proud of our commitment to flexible work arrangements that support different ways of working, helping employees balance work and life. We are focused on providing a workplace environment that is rewarding, enjoyable, healthy and productive for all employees, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable. More information on the PD attached.

How to Apply

Applications should include a resume and if you wish a covering letter. Applications close 11.59pm on 06 December 2021.

Please note: This position requires the successful employee to provide evidence of being fully vaccinated against COVID-19, or medical evidence which confirms the individual is unable to receive a dose, or a further dose, of a COVID-19 vaccine due to a medical contraindication or an acute medical illness. Failure to comply with this condition of employment will impact your eligibility for employment in this position with DoT. For a confidential discussion regarding this opportunity, please call Sally Bieleny, Manager Digital Experience Design 0410601409. Preferred applicants may be subject to pre-employment checks. Information provided to the Department of Transport will be treated in the strictest confidence.


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