Dispute Resolution Practitioner

At the Department of Justice and Regulation, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?
Job Details
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Department: Department of Justice and Regulation
Work Type: Ongoing - full time
Job Function: Community Services
Classification: VPSG3
Work Location: Melbourne - CBD
Reference: VG/DS0012NOV
Closing Date: 21-Dec-2018
Salary Range: $66,699 - $80,987
Job Duration: N/A
Attachments: Position Description - DS0011_DS0012 - Dispute Resolution Practitioner - VPS Grade 3.doc (Word, 868KB)

Contact: Kelly Charlton on (03) 9628 9710

Position Details

  • 2 x Ongoing, Full Time positions available
  • Salary range between $64,583 - 78,418

Do you have experience in dispute resolution or hold a mediation qualification? Are you currently studying law or have an interest in Court and Tribunal environments? Do you have an interest in complex problems solving and assisting people to seek appropriate resolution to their problems?

The Dispute Settlement Centre of Victoria (DSCV) has an exciting opportunity for a Dispute Resolution Practitioner (DRP) to join our team within a newly established partnership with the Victorian Civil and Administrative Tribunal (VCAT). DSCV have designed and deliver the Fast Track Mediation and Hearing program (FTMH), providing dispute resolution services to matters listed on VCAT's Civil List. The program will expand over four-years and extend across regional Victoria and a gradual increase in the monetary limit up to $15,000.

About us

Established in 1987 the DSCV, offer state-wide dispute resolution services for both community and civil disputes. DSCV's purpose is to empower and assist the Victorian community to prevent and appropriately resolve issues, alleviate pressure on the judicial system and help the community to thrive. We provide a front line resolution service which includes providing information and education to help people understand their rights and responsibilities regarding the nature of the dispute, conflict coaching to assist parties to resolve disputes themselves and assisted settlements. We also provide dispute resolution training such as conflict resolution skills and dispute resolution training to national accredited standards. We are a dynamic, innovative and positive team with a focus on staff development and service excellence.

The role

Working within the FTMH Program you will conduct and deliver exemplar mediation services to parties in dispute, either on site at Court, Tribunal or based at one of our metropolitan or regional locations. DRP's deliver a variety of Alternative Dispute Resolution (ADR) services across Victoria, including in room and telephone mediation, they also provide information, support, and assist client settlements. They are responsible for end to end file management; conducting intake with parties, entering case information in a case management system and support the listing the matter for the most appropriate alternative dispute resolution service for the matter.

What you need

You need to hold National Accreditation as a mediation or have undertaken similar training and have industry experience. A legal qualification or studying in this discipline and/or experience working within a Court or Tribunal environment highly desirable. You are committed to proving a high level of client service, able to multi-task, interpret complex information, respond to questions and provide information.  You are able to operate with a degree of independence, maturity and initiative and be committed to the Department core values.

The benefits

You will be part of a high performing team at DSCV which is part of the Department of Justice and Regulation's Civil Division. The role allows for some flexibility across a number of programs. You will be provided with and supported through an induction program setting you up to preform your role and contribute to the organisations key priorities.

What next and how to apply

The position description attached provides additional information.  Your application should include a cover letter, a copy of current resume which outlines your work history, relevant experience and qualifications. 

Please note:  When submitting your application online, there will be questions pertaining to a number of the position's Key Selection Criteria to which you are required to respond.

Your application needs to be submitted by midnight Friday, 21 December 2018.

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