Dispute Assessment Officer

The Department of Justice and Regulation delivers high quality services to Victorians and supports a safe, just, innovative and thriving Victoria.

We provide professional, value for money services that are driven by our values: working together, making it happen, respecting other people, serving the community and acting with integrity.

Through our commitment to diversity and equality, we are actively engaged in promoting and maintaining a safe and inclusive work environment where all employees are respected, valued and supported.

Our employees are key to our success, and bring new and creative responses to issues and challenges we face in our work and the delivery of quality services to the Victorian community. We proactively seek to employ people of any gender, age, religion, sexual orientation, with a disability, and varied cultural backgrounds. In addition, we have a firm commitment to increase participation of Aboriginal and/or Torres Strait Islander people across our workforce.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

Working flexibly is considered business as usual at the Department of Justice and Regulation. All requests for flexible working arrangements will be considered in line with operational requirements.

Department policy stipulates that salary upon commencement is paid at the base of the salary range for the relevant grade. Any above base requests require sign off by an executive delegate and will be by exception only or where required to match the current salary of Victorian Public Service staff transferring at level.

If you require a copy of this advertisement or any attached documentation in an accessible format, such as large print, please email recruitment@justice.vic.gov.au

If a career that can give you the opportunity to contribute to a safe and just Victoria appeals to you, we look forward to receiving your application.
Job Details
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Department: Department of Justice and Regulation
Work Type: Ongoing - part time
Job Function: Community Services
Classification: VPSG3
Work Location: Western - Horsham
Reference: VG/_DS2262B
Closing Date: 22-Oct-2017
Salary Range: $64,583 - $78,418
Job Duration: N/A
Attachments: Position Description DS2262 DAO.doc (Word, 857KB)
Job Specification

Applying for a position at DJR.pdf (PDF, 160KB)

Contact: Mark Luciani-Crout on 0409 016 347

Position Details

About Us

The Dispute Settlement Centre of Victoria (DSCV) is responsible for promoting and providing Appropriate Dispute Resolution (ADR) services in Victoria.

About the role

As the Dispute Assessment Officer, you will provide direct information, support, case management and ADR services for DSCV clients.

In addition, you will:

  • respond to enquiries (face to face and telephone) and provide authoritative information about ADR/mediation and appropriate referral options
  • provide accurate and relevant information on a wide range of civil issues such as fences, nuisance, noise disputes, and Personal Safety Intervention Order (PSIO) matters in accordance with legislation and within DSCV policy and procedure guidelines
  • maintain case management databases in a timely and accurate manner
  • engage directly with stakeholders and community members and deliver workshops and information sessions on ADR and DSCV services.

You will need to attend Horsham Court for PSIO matters.

This part-time position (2 days per week) is based in either Ballarat or Horsham depending on the successful candidate, however travel to each location is expected. In order to achieve position objectives, travel to location requiring early starting times will be required. Days required are negotiable, with the exception of having to attend Court in Horsham for PSIO matters on relevant days.

About you

As our ideal candidate, you will have proven client service experience, with the ability to provide expert advice in a related area. Strong conflict management, verbal and written communication skills are essential.

How to apply

Please click the Apply button at the bottom of this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

Please note:  When submitting your application online, there will be questions pertaining to a number of the position's Key Selection Criteria to which you are required to respond.

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