Senior Relationship Manager

The Department of Treasury and Finance provides economic, financial and resource management advice to help the Victorian Government deliver its policies.

We strive for excellence in financial and economic management to improve the lives of all Victorians.

We aim to be a model employer providing an inclusive workplace that is understanding and respectful of differences such as gender, identity, race, disability or age. In addition, we are committed to supporting Aboriginal pathways between education and employment.

The department strives to create an environment that supports a flexible and adaptive workforce. All requests for flexible working arrangements will be considered in line with operational requirements.

If you require a copy of this advertisement in an accessible format, such as large print, please email people.culture@dtf.vic.gov.au.
Job Details
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Department: Department of Treasury & Finance
Work Type: Fixed term - full time
Job Function: Sales / Business Development
Classification: VPSG5
Work Location: Melbourne - CBD
Reference: VG/DTF/D01895
Closing Date: 27-Jan-2020
Salary Range: $98,396 - $119,052
Job Duration: 3 years
Attachments: SSP Senior Relationship Manage~- Position Description (VPS 5).docx (Word, 53KB)


Contact: Sharon Hutchinson
0436 373 734

Position Details

The Shared Service Provider (SSP) delivers a range of strategic and operational services to Victorian Government departments and agencies in the areas of office accommodation, library and car pool services.

In support of the Victorian Government's commitment to a whole of government approach to the provision of shared corporate services, SSP is undergoing an exciting time of transformation and change as we shape our services to foster equity, efficiency and contemporary shared services through the delivery of consistent value for money outcomes.

SSP is looking for team-oriented employees, who have a professional enthusiasm for change, and can demonstrate initiative and flexibility in delivering customer service in a fast-paced environment.

For more information about SSP visit our website at: www.ssp.vic.gov.au

About the Role:

The Senior Relationship Manager role reports to the Team Leader Relationship Management.  The role will serve as a primary interface for senior client contacts and focus on developing a deep understanding of current and emerging business needs of clients through regular occurring client meetings.  The senior relationship manager will be responsible for identifying recurring themes and opportunities for improvements, in addition to acting as an escalation point.

To be Successful in the Role:

Candidates are required to demonstrate key selection criteria including the following:

  1. Previous experience working as a high performing client relationship manager with a track record of effectively managing client relationships among stakeholders in a complex service delivery environment.
  2. Exceptional judgement and ability to understand the authorising and broader operating environment to influence relevant key stakeholders to deliver on organisational strategies, priorities, goals and values.
  3. Proven ability to thrive in a fast paced change environment, including demonstration of a team oriented, flexible, and pro-active approach to customer service.

Application Process and considerations:

The recruitment for this role is part of a high-volume workforce expansion program at SSP.  Please note that due to the large number of positions being concurrently advertised, the recruitment and selection process could take between 3 – 4 months. 

Individual responses to key selection criteria listed on the Position Description are not required. 

Applicants should submit: 

  • A cover letter; addressing your motivation and suitability for the role;
  • A supporting statement demonstrating that you meet the key selection criteria and any job requirements specified in the position description; 
  • A resume; including contact details of two referees.

DTF actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including Aboriginal and Torres Strait Islander peoples and people with disabilities. We are committed to supporting employees through flexible work arrangements and encouraging work/life balance.  All roles at DTF can be worked flexibly, however the amount of flexibility available may differ from role to role.

DTF has a duty of care to protect its assets and employees and must be confident that employees meet the highest standards of integrity and suitability.  All prospective employees are required to undergo a National Criminal Record Check prior to an employment offer being made.  Psychometric testing may also form part of this recruitment and selection process.

Applications close 27 January 2020


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