About the role:

Reporting to the Customer Experience Team Leader, the role will play a key role in providing first level support for HR Systems and Payroll queries. The role requires you to deliver high level customer service through resolving queries relating to HR Assist and Oracle Timesheets.

HR Assist is the Victoria Police human resource management system.  HR Assist is an interactive system for use by employees, managers, pracitioners and training course administraros, with each having access onto to parts of the systems relevant to their job role.  Within HR Assist you will find:

Employee Self Service (ESS)
Manager Self Service (MSS)

Dashboard Forms

Oracle timesheets are used by sworn members of Victoria Police to record working times and allowances relevant to the position. On the job training will be provided to the successful applicant.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

Your duties will include:

• Delivering support on a range of HR Assist/Payroll processes/transactions to all Victoria Police users.
• Analyse fortnightly reports with data derived from Oracle Timesheets
• Complete requests to amend members Oracle Timesheets
• Assisting in the development of process improvements and the creation and maintenance of standard operating procedures.
• Supporting in the enhancement and modification of the HR Assist Application.
• Developing positive working relationships with key internal and external stakeholders.
• Assist with ongoing training of staff within the team
• Other duties as required to support the HR People Services Division.

About You:

The successful candidate will ideally have the following skills and experience: 

• Excellent customer service skills (a background in Human Resource Management would be beneficial)
• Demonstrated time management skills and proven capacity to co-ordinate tasks, determine priorities, monitor workflows and operate effectively as a member in a team environment.
• Demonstrated initiative, strong problem solving and analytical skills
• Ability to work within a dynamic and diverse area with competing demands
• Well-developed communication and interpersonal skills, dealing effectively with a wide range or personnel within a large and diverse organisation, focusing on continual improvement

Further Information:

• One (1) x full-time, fixed term position available.
• This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
• Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
• The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
• We expect our people to foster a safe and inclusive environment where their behaviour and attitude reflects, builds upon and promotes a positive and collaborative workplace that respects the culture and values of Victoria Police.

Your application must include:

• Resume
• Completed application form – the word document (2. Application form) for you to complete and attach to your submission, is attached to the job advertisement.

Applications close midnight, Wednesday 19 November 2025.

Please Note: All applications will need to be submitted through the following platform: Victorian Government careers website (Careers.vic. Applications will not be accepted via other platforms or email.

For further information, please contact: Diana Stuchbree on (03) 8335 7897 or diana.stuchbree@police.vic.gov.au.

We welcome applications from people with disability and aim to support an inclusive recruitment experience. If you require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process (including an alternate method of submission of the application), please contact VPS Recruitment via email VPSRECRUITMENT@police.vic.gov.au or on (03) 8335 6004.

About Us:

Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety. 

Victoria Police is committed to creating a workplace that is safe and inclusive of all our people.  We empower and expect our people, at all levels, to develop interpersonal connections and collaborate, use sound judgement, and create and innovate.

In alignment with the principle of self-determination, Victoria Police is dedicated to enhancing our collaboration with the Aboriginal community in Victoria as we build a culturally safe and inclusive workplace for Aboriginal and Torres Strait Islander employees. We continue to engage and build relationships with local Aboriginal communities and work closely with them to enhance opportunities and services aimed at empowerment, equality, and equal participation across all areas of the organisation.

We value the diversity and differences of our employees, including their age, gender, culture, religion, sexual orientation, abilities, and life experience. We celebrate these diverse experiences and perspectives as each person brings an informed and contemporary approach to our work which enhances the wellbeing of all. We aim to provide a safe place that is reflective of the community it serves, allowing everyone to bring their whole selves to work.”

If after reading this, you're not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click the apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you.

Find out what it is like working as a Victorian Public Servant for Victoria Police: https://www.police.vic.gov.au/vps