Senior Developer/Administrator

Job Details
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Department: Victoria Police
Work Type: Ongoing - full time
Job Function: IT and Telecommunications
Classification: VPSG5
Work Location: Melbourne - CBD
Reference: VG/E20042089
Closing Date: 05-Dec-2021
Salary Range: $102,637 - $124,183
Job Duration: N/A
Attachments: 1. Position Description C3414.docx (Word, 587KB)
Job Specification

3. Developer Administrator Role Statement.docx (Word, 122KB)
Job Specification

2. Application Form 20042089.docx (Word, 634KB)
Self Assessment

Contact: Leah Penaflor
(03) 8335 8943

Position Details

Are you ready to shape how Victoria Police manages its ICT service delivery?

Do you want to help your community?

The Victoria Police's Information, Communication & Digital Technology (ICDT) Division is creating high-performing teams that will deliver technology solutions to our organisation's more than 22,000 employees state-wide.  Our aim is to ease the workload of our employees so they can spend more time on community safety and improving services.

About the role:

As the ITSM Developer/Administrator, you will ensure the stability and usability of the service management platform, associated products and delivered solutions.  You will be providing technical development, implementation, customization, and ongoing support and maintenance.  You will also provide technical advice, expertise, and specialist skills to ICDT teams, delivery partners and other stakeholders.


  • You will be part of a supportive and progressive team that supports and enables career development
  • Victoria Police is a contemporary and agile workplace and supports flexible working arrangements
  • Work in a complex, dynamic, challenging digital environment, delivering technology solutions to keep your community safe

Your duties will include:

Reporting to the Enterprise Service Management Technical Lead, you will be part of the team responsible for the support, maintenance and development of new technical solutions in the ITSM platform.

  • Design, build, test and deliver technical solutions to meet customer requirements while maintaining best practice, ease of maintenance and alignment with product and service roadmaps.
  • Work with domain and solution architects to research technical solutions to business problems
  • Collaborate with the team, product specialists and business subject matter experts to effectively translate documented business requirements into fit-for-purpose technical solutions
  • Provide clear and concise specialist advice to relevant stakeholders
  • Manage and resolve incidents and other operation requests against the ITSM platform, products, and solutions
  • Perform routine maintenance, lead upgrade planning and execution, support releases and manage platform, products and solution updates and migration
  • Manage the user and group access and ensure that the platform instance is secured

As the successful applicant, you will have:

  • Tertiary qualifications in Information and Communications Technology or directly related discipline
  • ITIL Certification and strong hands-on development/administration experience with leading ITSM tool
  • Experience with database design schemas and data modelling
  • Adept with Flow Designer to automate business processes
  • Experienced with integration technologies and orchestration
  • Experienced with scripting, e.g. JavaScript, Web Services, HTML, CSS, Jelly
  • Experience in delivering performance analysis and insight to drive improvement
  • Ability to cultivate productive working relationships, facilitate cooperation and partnerships
  • Exemplify personal drive, integrity and show personal courage

Requirements and relevant information:

  • Two (2) full time, ongoing positions available  
  • Positions will be located at Victoria Police Centre, 311 Spencer Street, Docklands.
  • Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
  • The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
  • In accordance with the Acting Chief Health Officer's Direction – COVID-19 Mandatory Vaccination (Workers) Directions, you are required to be fully vaccinated and your employment with Victoria Police is subject to proof of vaccination.

Your application must include:

  • Resume
  • Completed application form – the word document (2. Application form) for you to complete and attach to your submission, is attached to the job advertisement. 

Applications close midnight, Sunday 5 December 2021.

Please Note: All applications will need to be submitted through one of the following platforms; Jobs and Skills Exchange (JSE) website, the Victorian Government careers website (Careers.vic) or Seek.
Applications will not be accepted via other platforms or email.

For further information on this role please contact: Leah Penaflor on (03) 8335 8943 or via email

If you have a disability/medical condition and require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirements/reasonable adjustment for the recruitment process, please contact VPS Recruitment via email or on (03) 8335 8081.

About Us:

Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety. 

Having a workforce that reflects the community we serve is important to Victoria Police. We want to attract and retain people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities, and cultures including people of Aboriginal and Torres Strait Islander heritage. If you are interested in a position, we encourage you to apply as we celebrate the benefit that diversity brings to our employees, our services, and our community.

Find out what it is like working as a Victorian Public Servant for Victoria Police:

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