In this role you will:

• help shape and deliver a new program of work, supported by a well established cohesive team
• apply your customer knowledge and influencing skills to bring about system wide change
• work for an organisation that is an Equal Employment Opportunity employer that values diversity, flexibility and learning and development of staff.

The position is responsible for:

• developing strategies and frameworks to monitor and promote water business compliance with the consumer protections regulated by the commission. A key initial task is the development and implementation of a new framework to facilitate compliance reporting by water businesses to the commission.
• monitoring the effectiveness of the framework to ensure it continues to support the objectives of the commission. You will be part of ongoing liaison with the water industry to promote understanding of the reporting framework and our requirements.
• promoting sector wide best practice in relation to compliance and customer support, and informing water consumers about their rights and available support.

Applications must be made through the Careers Victoria website by midnight 5th Decemeber 2023. For further information regarding the role please contact Lucy Weston on (03) 9032 6284 or lucy.weston@esc.vic.gov.au  

About us

The Essential Services Commission is Victoria's independent economic regulator of essential services supplied by a range of industries. The commission's functions include:

• making regulatory decisions with respect to prescribed industries (including price determinations, licensing, customer protection and access disputes).
• undertaking reviews and providing advice to Ministers on a range of economic and regulatory matters.
• administering the Victorian Energy Upgrades program.

Be part of a highly respected and professional organisation that allows you to apply your knowledge while offering flexible working arrangements that support different ways of working, while helping employees balance work and life. You'll be working in a dynamic and collaborative environment with opportunities to undertake stimulating work, with opportunities for professional growth.

Please include the following in your application:

• a cover letter outlining your skills, knowledge and experience relating to this opportunity
• a current resume

Please note this role will be subject to the receipt of satisfactory pre-employment screening including criminal records, qualification checks and a statutory declaration outlining any previous misconduct investigations.

You can apply by selecting the “Apply Now” button.

We are an Equal Employment Opportunity employer committed to fairness, diversity and respect. As such, we will respond to requests for reasonable adjustments from applicants with disabilities. If you would like to discuss reasonable adjustments, please contact people.culture@esc.vic.gov.au

We look forward to receiving your application.