Specialised Support Consultant

Job Details
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Department: State Trustees Limited
Work Type: Ongoing - full time
Job Function: Community Services
Classification: STL 5
Work Location: VIC - various
Reference: VG/FA/1663602ES
Closing Date: 02-Oct-2022
Salary Range: $81,575.00 - $112,309.00
Job Duration: N/A
Attachments: Specialised Support Consultant Position Description.pdf (PDF, 224KB)
Job Specification

Contact: Talent Acquisition team
careers@statetrustees.com.au

Position Details

  • Footscray, Dandenong or Bendigo location, with blended work from home/office arrangement
  • Circa $89,000 plus super, depending on experience
  • Applications close 2 October 2022

About Us

We are the public trustee of Victoria with a strategic vision to support Victorians in protecting and growing their legacy and financial wellbeing. With a sense of community, we offer critical financial and legal products and services including Will Writing, Powers of Attorney, Executor Services, Trustee Services and Personal Financial Administration.

We are significantly increasing the size of our client services teams, which means we have additional roles available to help us serve even more members of the Victorian community. For more information about State Trustees visit www.statetrustees.com.au

About the Team

This team manages the financial and legal affairs of our most vulnerable clients whose circumstances are complex and unique and which could further be complicated with multiple critical factors, such as the loss of formal or informal support, mental health concerns and/or disabilities, substance abuse, financial abuse, being at risk from others or demonstrates violent behaviour, at risk accommodation or difficult relations (family breakdowns or conflict) etc.  These clients are appointed to us through the Victorian Civil Administrative Tribunal.

About the Role

As a Specialised Support Consultant, you will develop a comprehensive understanding of your client's complex needs, enabling you to deliver quality service and support, whilst managing their financial a legal affair in line with the Guardian and Administration Act 1986 and 2019.

Your client base will vary, with each client having complex and unique circumstances, which could further be complicated with multiple critical factors, such as the loss of formal or informal support, mental health concerns and/or disabilities, substance abuse, financial abuse, being at risk from others or demonstrates violent behaviour, at risk accommodation or difficult relations (family breakdowns or conflict) etc.

Skills and Experience

  • Tertiary qualification in Human Services, Social Services, etc, or equivalent experience
  • Experience in the human services field coordinating services to meet the needs of clients 
  • Passionate about making a difference to the lives of Victoria's most vulnerable people
  • Sound financial analytic skills
  • Experience creating, managing and modifying budgets and/or being responsible for finances
  • Ability to make decisions whilst showing empathy and compassion
  • Active listening skills & well-developed professional communication skills
  • Ability to have difficult conversations whilst being sensitive to client needs
  • Experience working with complex cases which require significant support
  • Ability to prepare commercial standard legal correspondence, reports and recommendations
  • Excellent stakeholder engagement skills

Employee Benefits

  • Career development
  • Health and well-being programs
  • Flexible working conditions
  • Education assistance
  • Purchased leave
  • Employee assistance program
  • Reward and recognition program
  • Free Will preparation
  • Retailer discounts
  • Charitable workplace giving
  • Employee social club

How to Apply

Click the Apply button to commence the application process. Make sure you include a cover letter and resume.


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