About us

The Portable Long Service Authority (the Authority) is a self-funded statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme.
The Authority plays an important role in allowing workers in the community services, contract cleaning and security industries to build up long service benefits based on time in their industry rather than with a single employer. We foster an inclusive and collaborative culture that celebrates achievements and allows everyone to contribute to our success.

About the role

The Claims Officer is responsible for the timely and accurate processing of worker claims and employer reimbursements, including verifying data, reviewing documentation and finalising claims for payment in accordance with legislative requirements. The Claims Officer engages with workers and employers to provide support in relation to the claims process and works collaboratively with internal stakeholders identify areas for improvement.

About you

Our ideal Claims Officer;

• Have excellent verbal and written communication skills with a strong attention to detail and numerical accuracy
• Demonstrated ability to form and develop productive relationships with internal and external stakeholders
• Be adaptable and flexible in their work, able to meet set timeframes and pivot tasks, and reprioritise when needed
• Have a can-do approach to problem solving, be an out-of-the-box thinker who is solutions focused and an active supporter of continuous improvement in the claims processes
• Proficient in Microsoft Office applications in particular MS Excel, Word and Outlook
• Uphold and work towards our values of Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights

Why work at the Authority

• Located in the heart of Bendigo, where you can enjoy a modern and collaborative working environment with open plan workspaces, fully equipped meeting rooms, and state-of-the-art facilities
• We value work-life balance and offer hybrid working options, including two days of work from home per week
• You can benefit from above award wages and annual salary increases under the Victorian Public Service Enterprise Agreement
• Generous leave entitlements, along with paid study leave, paid parental leave, purchased leave and more
• Learning and development opportunities, annual performance plans, public sector networking, along with on the job learning and development
• Your well-being is important to us, which is why we offer a free and confidential Employee Assistance Program, as well as other health and well-being initiatives

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and cover letter addressing the key selection criteria.

Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

We welcome applicants from a diverse range of backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQ, people with disability, as diversity and inclusion drives our