System Support Officer - Central Information Point Operations

Family Safety Victoria is the first government agency dedicated to ending family violence. It will deliver key initiatives to help protect, support and identify risk for those impacted by family violence and hold perpetrators to account. We also coordinate access to services that support vulnerable children and families. We are working across government and with our partners in the family violence, family services and broader social services sectors to transform services and introduce new practices to make it easier for people to get the help, protection, and support they need. By leading collaboration and engagement for Victoria’s family violence response we will make sure victim survivors remain at the heart of these changes, and that services are safe, accessible and culturally appropriate. At Family Safety Victoria, everything we do begins with a deep understanding of people’s lived experiences and the specialist expertise of the family violence, family services and broader social services sectors. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, LGBTI and people from culturally diverse backgrounds. If you want a career within a department striving to make Victoria the best place to be and helping shape communities we all want to be part of, then we encourage you to apply. If you are an Aboriginal or Torres Strait Islander applicant, or if you have a disability, and require advice and support with the recruitment process, contact our Diversity Unit on
Job Details
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Department: Family Safety Victoria
Work Type: Fixed term - full time
Job Function: Other
Classification: VPSG4
Work Location: Melbourne - CBD
Reference: VG/FSV/510049
Closing Date: 21-Nov-2018
Salary Range: $82,574 - $93,689
Job Duration: 30 June 2020
Attachments: 2018-11-7 PD (510049).docx (Word, 145KB)
Job Specification

2018-11-7 PD (510049).pdf (PDF, 199KB)
Job Specification

Contact: Toni Ormston

Position Details

Number of vacancies available: 1

Office Location(s): Melbourne CBD

Position Summary:

The Central Information Point (CIP) has been formed as a result of recommendation from the Royal Commission into Family Violence to better serve the needs of victims.

The CIP consists of a co-located team of employees from Victoria Police, Corrections Victoria, Magistrates' Court of Victoria (Courts) and Department of Health and Human Services (DHHS), who perform the role of CIP data custodians and provide a summary of targeted information, upon request from family violence agencies.

As a System Support Officer -─ Central Information Point Operations (FSV), you will support the operational work of the CIP, and assisting other team members.  The role will be the first contact for technical issues of the Central Information Point Operations.  

Are you

  • Someone with strong interest and understanding of family violence and the current reforms?
  • A resilient individual who enjoys assisting people with a positive attitude who continues to deliver consistent quality work in the face of ambiguity?
  • Flexible, organised and skilled at managing competing priorities?


How to Apply:

Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note:

For this role, you are not required to address each of the key selection criteria in a separate written document. Applicants are strongly encouraged to review our Careers Page. This page provides information on the department's recruitment and safety screening processes.

Click 'Apply Now' below to submit your interest in this role.
For further information please visit the Department of Health and Human Services website:

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

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