Senior Project Officer, Service Development - Support and Safety Hubs Operations

Family Safety Victoria is the first government agency dedicated to ending family violence. It will deliver key initiatives to help protect, support and identify risk for those impacted by family violence and hold perpetrators to account. We also coordinate access to services that support vulnerable children and families. We are working across government and with our partners in the family violence, family services and broader social services sectors to transform services and introduce new practices to make it easier for people to get the help, protection, and support they need. By leading collaboration and engagement for Victoria’s family violence response we will make sure victim survivors remain at the heart of these changes, and that services are safe, accessible and culturally appropriate. At Family Safety Victoria, everything we do begins with a deep understanding of people’s lived experiences and the specialist expertise of the family violence, family services and broader social services sectors. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, LGBTI and people from culturally diverse backgrounds. If you want a career within a department striving to make Victoria the best place to be and helping shape communities we all want to be part of, then we encourage you to apply. If you are an Aboriginal or Torres Strait Islander applicant, or if you have a disability, and require advice and support with the recruitment process, contact our Diversity Unit on
Job Details
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Department: Family Safety Victoria
Work Type: Fixed term - full time
Job Function: Projects
Classification: VPSG5
Work Location: Melbourne - CBD
Reference: VG/FSV/SSH/510044
Closing Date: 23-Dec-2018
Salary Range: $95,275 - $115,276
Job Duration: N/A
Attachments: 2018-11-30 PD.docx (Word, 377KB)
Job Specification

2018-11-30 PD.pdf (PDF, 176KB)
Job Specification

Contact: Sue Clout

Position Details

Number of vacancies available: 1

Office Location(s): Melbourne CBD

Position Summary:

The Service Development team is responsible for developing and supporting the implementation of a suite of inputs critical to the successful establishment and ongoing operations of The Orange Doors across the state. This includes:

  • developing and leading the delivery of an Orange Door workforce plan that covers the full employment lifecycle from recruitment and staff onboarding through to strategic capability and capacity building strategies
  • supporting the deployment of the Orange Door Client Relationship Management system
  • leading the establishment of local governance mechanisms and partnership arrangements to support both service commencement and ongoing operational arrangements in each Area
  • developing and leading the delivery of continuous service improvement projects to support high quality, client focused service delivery and the iterative design and implementation of the Orange Door model.

As the Senior Project Officer, Service Development, you will be a part of the team that drives these activities with a focus on delivering projects that ensure high quality and safe Orange Door service provision. 

You will bring experience and demonstrated capability in project management and stakeholder engagement, supported by your demonstrated ability to deliver robust and effective projects within a reform context. You will be required to prepare and lead, within tight timeframes, high quality briefings, discussion papers, project materials, presentations, reports and other documentation related to key projects and initiatives. Engaging and building strong relationships with key stakeholders and an ongoing commitment to innovation and service improvement are keys to the success the role.

Are you

  • Passionate about driving outcomes and evidence based approaches for policy and project development, decision making and service delivery systems?
  • Committed to and skilled at developing and implementing effective service development projects, relating to service delivery effectiveness, client outcomes and service system integration?
  • A collaborator, who works well with others in pursuit of team goals? 
  • An effective communicator with strong stakeholder engagement skills?
  • Someone with strong attention to detail with an ability to manage tight timelines?


How to Apply:

Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note:

For this role, you are not required to address each of the key selection criteria in a separate written document. Applicants are strongly encouraged to review our Careers Page. This page provides information on the department's recruitment and safety screening processes.

Click 'Apply Now' below to submit your interest in this role.
For further information please visit the Department of Health and Human Services website:

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

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