Client Services Officer

The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is the independent statutory authority that administers Victoria’s gambling and liquor laws. We are responsible for gambling and liquor licensing and undertake activities to prevent and detect breaches, also informing and educating industry and the general public about regulatory practices and requirements. Our culture is supportive and collaborative, we foster the growth and development of our people and provide great facilities and a work/life balance.
Job Details
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Department: Commission for Gambling and Liquor Regulation
Work Type: Ongoing - full time
Job Function: Customer Service / Call Centre
Classification: VPSG2
Work Location: Melbourne - CBD
Reference: VG/GL6080
Closing Date: 26-Oct-2017
Salary Range: $49,216 - $63,201
Job Duration: N/A
Attachments: GL6080-Client Services Officer-VPS2-ongoing-position description.pdf (PDF, 404KB)

Contact: Rebecca Cusack

Position Details

The opportunity:

Work as part of a high performing and supportive team. The role would suit someone who works well with others and is able to provide high quality customer service over phone, email and face-to-face. Experience in government and in providing assistance regarding policy and legislation is highly desirable.

To be successful in this role you need to possess:

  • strong customer service skills
  • work effectively and collaboratively with the team
  • excellent written and verbal communication skills

Key responsibilities: 

  • Deliver high quality client services via a centralised phone number, email address and front counter by providing consistent.
  • Draft standard correspondence and communications for internal and external stakeholders, develop standard operating procedures, policies, guidelines, correspondence, complex reports and documentation on key service process measures and trends, in support of internal and external operational requirements.
  • Carry out administrative tasks (e.g. maintain databases, order publications and arrange couriers).
  • Perform data entry and provide administrative support to the organisation (e.g. update wiki site, RSA register) as requested.
  • Assist with file applications, analyses and recommendations as requested.
  • Contribute to team outcomes by working as an effective team member.

If this role appeals to you, please submit a cover letter, resume and written responses to the questionnaire. The questionnaire will appear on the last screen before you submit your application. Please note: to be successful in achieving an interview, completion of the questionnaire is essential.

To apply and view the selection criteria, salary range and the position description click Apply Now. If you have any queries please contactRebeccaCusack,

Applications close 26/10/ 2017.

If you are successful for this position you will be required to undergo probity checks.

Our Values: Work together, Act with integrity, Respect other people, Make it happen.

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