Feedback Officer

Join a growing industry that focuses on upholding the integrity of racing, animal welfare and delivering high-quality events, while supporting your professional development in a dynamic and fast-paced environment.
Job Details
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Department: Greyhound Racing Victoria
Work Type: Ongoing - full time
Job Function: Administration / Secretarial
Classification: As per award
Work Location: Melbourne - Western Metro
Reference: VG/GRV/RWBD/1692609
Closing Date: 30-Jan-2023
Salary Range: As per award
Job Duration: N/A
Attachments: No File Attached
Contact: Meaghan Westbrook

Position Details

Who we are

Greyhound Racing Victoria (GRV) is the statutory authority responsible for regulating, conducting and promoting greyhound racing in Victoria, a sport that annually generates around $550 million in economic activity and over $3 billion in wagering and directly involves over 15,000 people.

Our vision is “Victorian Greyhound Racing is a vibrant, entertaining and thriving sport with animal welfare at its heart".

GRV's Participants & Strategy team ensure GRV's Strategic Plan and organisational-wide projects are planned,  governed, and executed while ensuring our participants – being greyhound breeders, owners, and trainers – are supported.

An opportunity to close the loop

We're looking for a highly motivated Feedback Officer to close the loop on participant feedback. This is a full-time, ongoing position that works between our West Melbourne office and home (as hybrid working is our norm).  

What feedback is all about: this exciting and varied role works with GRV colleagues, the public, and racing participants to receive, investigate, and respond to feedback, including compliments and complaints . This involves working across and within GRV to seek information as needed.

Are you the one? If you have strong stakeholder management, rapport building, and communication skills with a knack for ensuring accuracy, consistency and completeness while working within set timeframes, then you're well suited to this opportunity. If you can develop and deliver regular high-quality reports on key themes and statistics while working collaboratively to resolve systematic issues, that's even better.

This is a real opportunity to close the loop by ensuring people feel heard, issues are identified, and solutions implemented.

Let's talk benefits!

When you join our team, you become part of something bigger. We're all here to make a positive difference and have fun along the way. We'll provide you with interesting and rewarding work, a positive and welcoming team environment, ongoing professional development and a work-life balance to seal the deal.

We support our people with access to free and confidential counselling, ongoing professional development, and dog friendly workplaces.

If you're interested in working with our four-legged friends, apply today!

Interested? Apply today!

Click Apply to be taken to our careers centre. Your application must include a cover letter addressing the selection criteria (skills, knowledge, experience, as featured in the position description available from our careers centre) and a copy of your CV/resume.

Applications close 29 January 2023.

For more information, contact Meaghan Westbrook at

GRV is committed to building a workplace that not only respects but embraces difference and sees diversity as an essential part of our success. GRV is an organisation that is driven by values and strives for a culture of inclusion where all people feel respected, valued, listened to, inspired and that they belong. All offers of employment will be subject to a satisfactory police check and all employees must reside in Australia and have the right to work in Australia.

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