Business Support Officer

Initial point of contact for inbound calls, responding to enquiries and attending to the needs of stakeholders.
Job Details
Careers Logo
Department: Greyhound Racing Victoria
Work Type: Ongoing - full time
Job Function: Administration / Secretarial
Classification: As per award
Work Location: Melbourne - Western Metro
Reference: VG/GRV/RWBD/1692620
Closing Date: 30-Jan-2023
Salary Range: As per award
Job Duration: N/A
Attachments: No File Attached
Contact: Meaghan Westbrook

Position Details

Who we are

Greyhound Racing Victoria (GRV) is the statutory authority responsible for regulating, conducting and promoting greyhound racing in Victoria, a sport that annually generates around $400 million in economic activity and over $3 billion in wagering and directly involves over 15,000 people.

Our vision is “Victorian Greyhound Racing is a vibrant, entertaining and thriving sport with animal welfare at its heart.”

GRV's Racing Services team are the face and voice of GRV, providing timely and quality service to participants and visitors either in person, over the phone, or by email. The team register owners, trainers, and greyhound while also recording race nominations and scratchings. This important work supports the delivery of Australia's busiest racing program.

Racing to the opportunity


Our Business Support Officer delivers professional, timely and friendly customer service to existing industry participants and those who are new to the racing. We have one full-time, ongoing opportunity to work between our West Melbourne office and home (as hybrid working is our norm).  


Are you a customer service star?

Fantastic, those skills will serve you well as you handle inbound phone calls, respond to enquiries, and support the management team. You'll build warm and genuine relationships with our participants (who'll share some interesting and creative dog names with you) as you work with them and Greyhounds Australasia to support the naming application process.


How are your administration skills?

They'll come in handy as you'll be supporting GRV's regulatory responsibilities by registering owners, trainers, and greyhounds using established processes. You'll also generate reports and contribute to training material including standard operating procedures. The team likes to come together for meetings, so you will also book meeting rooms, prepare agendas, take minutes, and distribute action items.


If you have the knack for improving processes and lifting service standards, we want you!


Lets talk benefits!

When you join our team, you become part of something bigger. We're all here to make a positive difference and have fun along the way. We'll provide you with interesting and rewarding work, assisting participants to find their way, alongside ongoing professional development and a work-life balance to tie it in a bow. 

We support our people with access to free and confidential counselling, ongoing professional development, and dog friendly workplaces.

If you're interested in working with our four-legged friends, apply today!

Interested? Apply today!

Click Apply to be taken to our careers centre. Your application must include a cover letter addressing the selection criteria (skills, knowledge, experience, as featured in the position description available from our careers centre) and a copy of your CV/resume.

Applications close 29 January 2023

For more information, contact Meaghan Westbrook at

GRV is committed to building a workplace that not only respects but embraces difference and sees diversity as an essential part of our success. GRV is an organisation that is driven by values and strives for a culture of inclusion where all people feel respected, valued, listened to, inspired and that they belong. All offers of employment will be subject to a satisfactory police check and all employees must reside in Australia and have the right to work in Australia.

From here...