Incident Response Officer

•Specialist role supporting emergency management and incident response requirements relating to or impacting Victorian public transport delivery •Join a high-performing team within a high-profile Government agency •Full-time ongoing position – Salary from $78,773 + super
Job Details
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Department: Public Transport Victoria
Work Type: Ongoing - full time
Job Function: Emergency Management
Classification: See Advertisement
Work Location: Melbourne - CBD
Reference: VG/IROPTV4
Closing Date: 30-Apr-2017
Salary Range: See Advertisement
Job Duration: N/A
Attachments: Position Description - Network Service Delivery - Network Readiness - Incident Response ~ PTV4.pdf (PDF, 480KB)
Job Specification

Contact: Marnie Edwards
03 83925665.

Position Details

PTV sits with VicRoads and VicTrack in the DEDJTR transport portfolio. We work together with our partners to deliver a simpler, more coordinated transport system for Victoria. Public Transport Operators are contracted to PTV to provide passenger services across rail, tram, buses, ferries and bike –share.

At PTV, our vision is to deliver a safe and inclusive public transport network that all Victorians choose to use. We focus foremost on our passengers, ensuring Victorians and visitors benefit from our State's largest ever investment in public transport. Our team develops and nurtures a strong, vibrant culture encouraging innovation to deliver results. We build on the hard work, passion and creativity of our people to promote excellence in our industry, and greater mobility for all Victorians.

Shape our future. Challenge yours.

About the role

The Incident Response Officer supports the delivery of the Division’s business and corporate objectives specifically in the area of emergency planning, response, relief and recovery. 

The position provides support to the Incident Response Team with the primary objective of maintaining PTV preparedness to efficiently manage and respond to emergency incidents and is the service contact for agencies and external organisations dealing with general and emergency management matters relating to or impacting public transport.  The position also provides support by analysing and interpreting information for the development and delivery of systems and processes set up to ensure PTV can meet legislative obligations under the Victorian Emergency Management Arrangements.  In addition the position is one of the team that provides a 24/7 monitoring capability to provide timely and accurate updates on public transport disruptions.

The position is a shift work position with on call requirements. You will be participating in a rotating roster including morning shifts, afternoon shifts and weekends. Please contact the hiring manager listed below for current roster pattern.


About you

You will bring to PTV a proven understanding of Victorian emergency management arrangements including in the support and operation of incident rooms and incident response coupled with an understanding of the delivery of Victorian public transport operations.  You have high-level report writing and business case development skills with the ability to implement emergency response, disaster recovery and business continuity processes and procedures.

You demonstrate professional interpersonal acumen including the ability to develop and maintain effective stakeholder relationships and influence successful emergency management outcomes in a fast-paced work environment.  Overall, your ability to apply conceptual and analytical skills to analyse and resolve complex problems coupled with your personal drive and integrity to delivery results will round off your profile.


Sound good? To view the Position Description and to apply, please click the ‘Apply Now’ button below.  Your application must include a covering letter and separate resume attached (MS Word compatible). Please ensure you address the three capability questions as part of the application.  For further information about the role, you can contact Marnie Edwards, Incident Response Manager on +61 3 83925665.

To learn more about what it is like to work at PTV, please visit our company website


Public Transport Victoria is committed to fostering a work environment that is inclusive and supports diversity and flexibility. We are proud to be an equal opportunity employer.


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