About the role:

Crime Command is diverse and dynamic comprising operational and non-operational work areas, all of which are reliant on information technology and systems.  Located within Business Services Division, the IT Support Officer reports to the IT Co-Ordinator. The role provides IT support, advice and high-quality customer service to the whole of Crime Command.  Extensive liaison with internal and external stakeholders and technical experts is an integral component of the role to ensure Crime Commands IT requirements are met.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

Your duties will include:

• Analysing and enhancing business practices to improve and identify new IT solutions in an ever-changing environment, including the provision of advice relating to information and communication technology software and hardware requirements (e.g., purchases, warranties and configuration).
• Provide IT support, coordination, advice and high-quality client services.
• Manage IT service requests and liaise with relevant IT managers.
• Advice and assistance with system testing, data services and data security.
• Problem solving within a demanding and often time critical environment.

As the successful applicant, you will have:

• The ability to solve IT related issues in a confident, friendly and professional manner throughout the Command.
• Sound knowledge and experience in the provision of information and communication technology support in a complex environment.
• Ability to monitor client and stakeholder satisfaction to ensure positive outcomes.
• Ability to work as part of a team and independently with minimal supervision.

Requirements and relevant information:

• One (1) x full-time, ongoing position available.
• This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
• The successful applicant will be required to undergo National Security Vetting, achieve and maintain a security classification as determined by the Department Head. To achieve this, applicants must be an Australian Citizen.
• The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
• In accordance with organisational policy, all Victoria Police employees are required to be fully vaccinated (including a booster vaccination) against COVID-19 or hold a valid medical exception. As such your employment with Victoria Police is subject to providing evidence of your vaccination status.

Your application must include:

• Resume
• Completed application form – the word document (2. Application form) for you to complete and attach to your submission, is attached to the job advertisement.

Applications close midnight, Friday 31 March 2023.

Please Note: All applications will need to be submitted through one of the following platforms; Jobs and Skills Exchange (JSE) website, Victorian Government careers website (Careers.vic) or Seek. Applications will not be accepted via other platforms or email.

Current Victorian Government employees must apply via Jobs and Skills Exchange (JSE). 

For further information, please contact: Thoi Nguyen on (03) 8533 1627 or thoi.nguyen@police.vic.gov.au.

If you have a disability/medical condition and require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirements/reasonable adjustment for the recruitment process, please contact VPS Recruitment via email VPSRECRUITMENT@police.vic.gov.au or on (03) 8335 6004.

About Us:

Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety. 

Having a workforce that reflects the community we serve is important to Victoria Police. We want to attract and retain people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities, and cultures including people of Aboriginal and Torres Strait Islander heritage. If you are interested in a position, we encourage you to apply as we celebrate the benefit that diversity brings to our employees, our services, and our community.

Find out what it is like working as a Victorian Public Servant for Victoria Police: https://www.police.vic.gov.au/vps