Public Support Information Officer

Job Details
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Department: Victoria Police
Work Type: Other
Job Function: Customer Service / Call Centre
Classification: VPSG2
Work Location: Melbourne - CBD
Closing Date: 30-Jan-2022
Salary Range: $54,755 - $70,315
Job Duration: N/A
Attachments: 1. Position Description C3126.docx (Word, 577KB)

2. Application Form.docx (Word, 626KB)

Contact: Livio Di Camillo
8335 7459 or

Position Details

About the role:

The Licensing and Regulation Division (LRD) is part of the Public Support Services Department. The Division is responsible for the regulation of the firearms, private security and weapons industries in Victoria.

We have various roles available across the Division which sit in the Licensing & Authorities Section, Regulation Support Unit and Transactions & permits Unit. 

The function of the Assessment and Determination Unit (ADU) within LRD, is to review and assess licence and registration applications for firearm and security licensing including applicant suitability to hold these authorities.

The Regulation Support Unit conduct compliance and enforcement activities across firearms, private security and weapons and we engage with front-line police and industry stakeholders.

The Transactions and Permits Section is responsible for processing and approving permit applications for firearms and weapons licence holders and the recording and tracking of firearm ownership in and out of Victoria.

Victoria Police is a contemporary and agile workplace and support flexible working arrangements.

Your duties will include:

As the successful applicant your duties will include:

  • The assessment, validation and investigation of new and renewal licence and permit applications in accordance with legislation, policy and standard operating procedures.
  • Making sound determinations in relation to the above application types within identified processing timeframes.
  • The provision of administration support, including preparation of correspondence, reviewing document submissions and court records.
  • Providing a high level of customer service to internal and external customers by responding to inbound phone and email enquiries.
  • Responsible for the accurate collection, input, collation and storage of licensing data on the Licensing & Registration System (LARS).

As the successful applicant, you will have:

  • A demonstrated ability to accurately maintain computer and manual information systems, including the ability to accurately maintain and update administrative records.
  • Well-developed communication skills.
  • Excellent customer service skills
  • The ability to work in a sensitive and confidential environment including the ability to deal with challenging information.

 Requirements and relevant information:

  • Multiple positions including ongoing, full-time, part-time and fixed term.
  • Positions located at Victoria Police Centre, 311 Spencer Street, Docklands.
  • Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
  • In accordance with the Acting Chief Health Officer's Direction – COVID-19 Mandatory Vaccination (Workers) Directions, you are required to be fully vaccinated and your employment with Victoria Police is subject to proof of vaccination.
  • The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.

Your application must include:

  • Resume
  • Completed application form - attached to the job advertisement.

Applications close midnight, 30 January 2022.

Please Note: All applications will need to be submitted through one of the following platforms; the Victorian Government careers website (Careers.vic) or Job Skills Exchange (JSE) website.
Applications will not be accepted via other platforms or email.

For further information on this role please contact: Livio Di Camillo on (03) 8335 7459 or via email

If you have a disability/medical condition and require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirements/reasonable adjustment for the recruitment process, please contact VPS Recruitment via email or on (03) 8335 8081.

About Us:

Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety. 

Having a workforce that reflects the community we serve is important to Victoria Police. We want to attract and retain people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities, and cultures including people of Aboriginal and Torres Strait Islander heritage. If you are interested in a position, we encourage you to apply as we celebrate the benefit that diversity brings to our employees, our services, and our community.

Find out what it is like working as a Victorian Public Servant for Victoria Police: 

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