• Ongoing, Full-Time opportunity to work with a high-performing and passionate team within the Local Government Inspectorate.
• VPS Grade 3: $76,817 - $93,274 plus superannuation.

 Are you a fast learner looking for a role you can sink your teeth into and make your own? Are you looking for a small, friendly, supportive, motivated team to work with? Are you solution focused with a positive outlook and a good sense of humour? Maybe you're a paralegal that isn't keen on the crazy long hours but still wants some career development and mentoring?

The Local Government Inspectorate (LGI) is the dedicated integrity agency for local government focusing on investigations for breaches and compliance with the legislation, and we are looking for a talented Business Support Officer to join the team. Whilst we are a busy office with plenty of work on, we are sure to maintain work-life balance and are keen to see the development of staff to follow their own career goals.

About the Business Unit

Under the leadership of the Chief Municipal Inspector the Local Government Inspectorate (LGI) is an independent administrative office supported by the Department of Justice and Community Safety (DJCS).  It is the dedicated integrity agency for local government focusing on investigations for breaches and compliance with the Local Government Act 2020 (Act).

The key functions of the Inspectorate include:

• Investigating alleged breaches of the Act including electoral provisions
• Targeted governance reviews and examinations of compliance by local council with the governance requirements in the Act;
• Prosecuting offences under the Act
• Referring matters of serious misconduct by councillors
• Elevating matters of gross misconduct of a councillor to the Victorian Civil and Administrative Tribunal;
• Collaboration with the Victorian Government Solicitor to undertake prosecutions for breaches of the Act;

About the Role

The Business Support Officer is the first point of contact for the Local Government Inspectorate dealing with requests for information, advice or assisting people with complaints in relation to Local Government. This can be via phone or email.

Key requirements of this position include customer relations and communications skills in the context of a regulatory environment.  The Business Support officer is also required to provide business reporting, administration support to the unit and liaison with other corporate business areas within the State Government.

Some of your duties will include:

• The Business Support Officer at the LGI is responsible for the first point of contact for all enquiries, approaches and correspondence
• Receipt and response to incoming phone calls
• Receipt recording in the Case Management System and response to complaints

 To learn more about this role before applying, please read the attached position description.

About you

To be successful in this role, you will have:

• Knowledge of Legislation:  A knowledge of the Local Government Act 2020 (Vic) or experience working in a regulatory environment.
• Advanced Computer Skills: Uses a wide range of software application features for word processing, excel spreadsheets, databases, registers, etc.  Assists others with problem-solving on IT systems. Experience in using finance systems such as oracle or other accounts payable systems, and experience with case management systems, in particular in a Dynamics platform.
• Communication skills: Demonstrates high level verbal and written communication skills, ensuring appropriate format, style and approach is taken to deliver best outcomes for the Inspectorate.
• Planning and Organising: Identifies processes, tasks and resources required to achieve a goal: Identifies more and less critical activities and operates accordingly, reviewing and adjusting as required: Develops and implements systems and procedures to guide work and track progress:  Recognises barriers and finds effective ways to deal with them.

Qualifications/Requirements

• A business or legal qualification is desirable
• Knowledge of and/or experience working with legislation
• A current Victoria Drivers Licence is desirable but not necessary

We are looking for someone that is a team player, happy to take on any tasks with a good attitude. If this is you, please read instructions below on how to apply.

How to Apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

FOR INTERNAL VPS EMPLOYEES:

• For this particular vacancy, priority consideration applies to Victorian Public Service (VPS) and select employees of the Victorian Public Sector who apply through the Jobs Skills Exchange (JSE) jobs board platform.
• For all VPS employees, due to the new Jobs Skills Exchange (JSE) policy, please apply through the JSE to be eligible to be considered for this position in the first round.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.