Job Details

Customer Service Officer
• Process applications for plumbing registration and licence
• Inform practitioners about the Licensing and registration process
• Provide information to consumers about Compliance Certificates
• Various roles available; 1 X Ongoing, 1 X Fixed-term 5 April 2019

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Department: Victorian Building Authority
Work Type: Other
Job Function: Administration / Secretarial
Classification: VPSG2
Work Location: Melbourne - CBD
Reference: VG/LR/OPS/2308
Closing Date: 25-Oct-2017
Salary Range: $49,216 - $63,201
Job Duration: N/A
File Attachment: pd - lr - customer service officer - grade 2 - october 2017.docx
Contact: Manager Operations, Marissa Bond
Contact Details: 9618 9290

Position Details

The Customer Service Officer is responsible for all aspects of registering and licensing plumbers, including assisting practitioners make applications and processing registration renewals. The Customer Service Officer also provides information to the practitioners and consumers in relation to the registration and licensing system and Compliance Certificates.

1 X Ongoing role and 1 X Fixed-term role until 5 April 2019 available.

Key Selection Criteria

To be successful in this position, you will need to demonstrate:

  • Experience in the provision of administrative and customer service support within a corporate or government environment to a high standard of competency.
  • A commitment to delivering high levels of customer service including the ability to be proactive in identifying customer requirements and establish and maintain relationships with a range of stakeholders.
  • Strong interpersonal skills with the ability to communicate across a wide range of stakeholders, to work through obstacles and remain calm under pressure.
  • Well-developed written and verbal communication skills, with the ability to utilise set templates and follow processes and procedures, produce accurate work, and verbally communicate information in a clear manner.
  • Proven ability to work in a team environment to meet business objectives, with minimal supervision.
  • Proven organisational skills, with the ability to work under pressure, prioritise, multi-task and deliver in a deadline driven environment.
  • Well-developed computing skills, including the use of Microsoft Office Suite, and use of databases.
  • Highly committed to working to high ethical standards and providing quality service delivery to stakeholders, with integrity and fairness.
  • Ability to proactively identify opportunities for generating workplace innovation, fostering a culture of continuous improvement, and taking responsibility for initiating outcomes.
  • Experience in a government or statutory environment and the ability to interpret legislation and regulations is desirable.

Why work for the VBA?

Work for the Victorian Building Authority (VBA) and you will join a values-based organisation who invests in employees. We we do: We Problem Solve, We Work as One and We Deliver.

Benefits of working for the VBA include:

  • Flexible working arrangements
  • Employee health and wellbeing initiatives
  • Amazing workplace in our award winning, heritage listed, 5-Star Green Star Docklands office
  • Employee learning and development opportunities

To find out more about why it's great to work for the VBA, visit 'Careers' at

Application Process

For full job details and to apply, click 'Apply Now' below.

The VBA job application process requires you to:

  • Upload your current resume, proof of your right to work in Australia (citizenship or residency document or Australia working visa) and any qualifications relevant to the role.
  • Complete the questionnaire provided after you click ‘Next' at the bottom of the application page
  • Candidates are not required to address all selection criteria, only those listed in the questionnaire. 
  • Only electronic applications submitted via will be accepted
  • Standard recruitment practice applies, which may include interviewing, skills/competency testing, reference checking and/or other selection processes.

Applications due by midnight on Wednesday 25 October 2017.

No agencies please.

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