The position of Conciliator is one of a number of officers reporting to the Manager of the Assessment & Resolutions Team. The Assessment & Resolutions Team’s responsibilities include the receipt, assessment and attempted resolution of complaints made against lawyers and law practices. The team deals with a large volume and a wide variety of complaints using a nuanced and sophisticated approach in deciding how to deal with them. This may vary from providing an explanation to a complainant, to resolving an immediate presenting issue, to conciliating complex consumer complaints. The role suits an experienced lawyer with excellent relational skills and strong common sense, who displays resilience, good judgment and who works well as part of a team.
Job Details
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Department: Victorian Legal Services Board and Commissioner
Work Type: Ongoing - full or part time
Job Function: Legal
Classification: VPSG5
Work Location: Melbourne - CBD
Reference: VG/LSC009
Closing Date: 23-Mar-2018
Salary Range: $93,867 - $113,572
Job Duration: N/A
Attachments: Form - 2018-03-06 - Conciliator - Job Application.DOCX (Word, 354KB)

Position - 2018-02-28 - LSC009 - Conciliator - VACANT.DOCX (Word, 124KB)

Contact: Jenny Pakula
03 96798074

Position Details

Full Time or Part Time role

  1. Liaise with complainants and Lawyers/Law Firms and review available material and documentation, with a view to assessing and where possible, quickly resolving complaints.
  2. As directed by the Manager, deal with enquiries to the office, giving accurate and helpful information about the complaints process and other options available, and conciliating where appropriate.
  3. Prepare reports and recommendations and associated correspondence, and maintain appropriate records.
  4. Attempt the resolution of more complex matters by using alternative dispute resolution processes both individually or with other staff.
  5. As required, assist in the delivery of the Commissioner's education responsibilities including giving presentations and facilitating workshops.
  6. Contribute to the development of junior staff in interpersonal skills and dealing with complex resolutions.
  7. Undertake other projects and activities as assigned by the Manager and Director.

 How to Apply:

Applicants are encouraged to apply online, outlining professional skills, knowledge and personal qualities. 

Applications should include:

1) Resume

2) Completed Job Application Form - see file attachment

Applicants should view the full position description before applying. You are only required to address the Key Selection Criteria listed in the job application Form. Individual responses to “Key selection criteria” listed on the Position Description are not required. Employment of successful candidates will be subject to a National Police Check. Attachments can be uploaded in either Microsoft Word or PDF format. For all enquiries regarding this position, please contact Jennie Pakula on 03 96798074


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