Talent Development Trainer - Ballarat

Victoria has embarked on a once in a generation transformation of Victoria’s roads to sustain growth in our population and economy to meet the aspirations of Victorians for an integrated transport network.
Job Details
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Department: Department of Transport
Work Type: Ongoing - full time
Job Function: Customer Service / Call Centre
Classification: As per advertisement
Work Location: Western - Ballarat
Reference: VG/LV/TDTB
Closing Date: 20-Sep-2019
Salary Range: As per advertisement
Job Duration: N/A
Attachments: Talent Development Trainer - Ballarat.pdf (PDF, 83KB)
Job Specification

Contact: Brett Honisett
0439 958 096

Position Details

About the Division
The Customer Services business area within Registration and Licensing delivers vehicle registration and driver licensing services to the Victorian community. Customer Services staff are trained and encouraged to provide the best possible service designed around the needs of the customer and to deliver the service in a manner that Makes a Connection, Makes it Easy and Makes a Difference for customers.

Service Development is part of the wider State-wide Operations Customer Experience (SOCX) team which also includes Solutions, Quality, Partnerships, Assurance and Change. SOCX supports front line delivery channels in face to face, phone and digital capacities across Customer Services. Staff are encouraged and empowered to develop high quality and innovative operational support and improvement strategies which are used to develop and implement solutions for customer service operations across the state.

About the Role
Responsible for designing, writing, delivering, and maintaining best practice contemporary training for Customer Services to address knowledge, skill, and attitude gaps based on customer demand and quality expectations. This role links strongly with Service Quality and Service Solutions. The role is dedicated to supporting the technical, soft skill and development training of Customer Services staff and for developing and delivering fit for purpose and innovative learning and development solutions. The bulk of the training is expected to be delivered in Ballarat therefore the successful applicant must be willing to commute if not within the region on a regular basis.

VicRoads has identified this role as one of the in-scope roles impacted by the Victorian Government's Ballarat GovHub commitment. The role's primary location will be transferred to Ballarat by early 2021.

Who we are looking for
As our ideal candidate you will possess the professional judgement and analytical skills required to implement, deliver, maintain and analyse training programs and systems. Your familiarity and experience with workplace training delivery , coupled with a drive to work both independently and in collaboration to find innovative solutions to problems will set you apart.

Your ability to think critically and to efficiently solve problems as they arise with a goal to streamlining training processes will see you add great value to the team and share in their successes.

What We Offer
To attract, retain and develop talented people, we provide genuine flexibility, a culture that supports people to be their best and on top of that - great opportunities for career development. We embrace diversity and inclusion and are proud our workforce reflects the community we serve.

For any queries or a confidential discussion, please contact Brett Honisett on 0439 958 096.

VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence.

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