Team Leader - North West Metro 1

Victoria has embarked on a transformation of Victoria’s roads to sustain growth in our population and economy to meet the aspirations of Victorians for an integrated transport system.
Job Details
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Department: Department of Transport
Work Type: Fixed term - full time
Job Function: Customer Service / Call Centre
Classification: As per advertisement
Work Location: North West Victoria
Reference: VG/LV/TLNWM
Closing Date: 27-Sep-2019
Salary Range: As per advertisement
Job Duration: 9 months
Attachments: Team Leader - North West Metro 1.pdf (PDF, 83KB)
Job Specification

Team Leader - North West Metro 1.pdf (PDF, 83KB)
Job Specification

Contact: Jim Semaan
03 9301 7555

Position Details

About the Business Area:
Numbering over 750 staff, our Registration and Licensing (R&L) division significantly contributes to ensuring Victorians are safe on our roads by providing professional customer services, policy advice and specialist services to our customers.

About the Role:
We have two (2) opportunities available for Team Leaders across our North West Metro 1 Customer Service Centres at Broadmeadows and Bundoora. Reporting to the Area Manager you will not only lead the team in providing high quality customer service, but also support and monitor staff development though ongoing coaching. These are permanent ongoing positions whereby the successful applicants are expected to be willing to work in between any of the North West Metro 1 area sites on any given day.

Duties:
• Supervise and motivate the team to deliver high quality customer service.
• Responding to customer queries in an efficient and timely manner.
• Provide ongoing training and development support staff.
• Assist in Identifying and implementation of innovative solutions towards business improvement.
• Develop solutions for moderately complex transactions, customer enquiries and complaints.

Skills & Experience:
• Ability to coordinate workload plans that align with agreed business outcomes.
• Experience in assessing and monitoring staff performance towards improved performance.
• Ability to drive and influence innovation towards improved business outcomes.
• Demonstrated ability to work in a team to achieve customer service targets.
• Capability to adapt to achieve business outcomes in a fast-paced dynamic environment.
• Ability to travel and work from both Bundoora and Broadmeadows sites.
• A current and valid driver's license is required.

Culture:
To attract, retain and develop talented people, we provide genuine flexibility, a culture that supports people to be their best and on top of that - great opportunities for career development. We embrace diversity and inclusion and are proud our workforce reflects the community we serve.
 
What we offer:
• Competitive salary and benefits
• Supportive, diverse and inclusive work environment
• Opportunities for professional and personal development
• Flexible working arrangements and family friendly practices


For any queries/questions or a confidential discussion regarding this opportunity please contact Jim Semaan, Area Manager – Northern on 03 9301 7555.
VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence

Please note: The Department of Transport has posted this position on behalf of VicRoads.


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