Referral Service Triage Practitioners

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Job Details
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Department: Ambulance Victoria
Work Type: Ongoing - full time or part time
Job Function: Emergency Management
Classification: See Advertisement
Work Location: Melbourne - Eastern Metro
Reference: VG/MAS/MAS/1197907
Closing Date: 27-Oct-2019
Salary Range: See Advertisement
Job Duration: N/A
Attachments: No File Attached
Contact: Ambulance Victoria Recruitment Team

Position Details

Ambulance Victoria is currently seeking Division 1 Registered Nurses and qualified Paramedics for Referral Service Triage Practitioner opportunities based our Operational Communications Division.

Primarily located in Burwood in the eastern suburbs of Melbourne, Referral Service Triage Practitioners undertake a rotating roster in a 24-hour, 7-day work environment. Working either 20 (part-time) or 40 (full-time) hours per week, your rostered shifts will be between 10 to 12 hours each in length and incorporate morning, afternoon and night shifts.  

About the role

Reporting to Referral Service Team Leaders, the positions perform a critical function within Ambulance Victoria, acting as a coordination point for ambulance callers who do not require emergency ambulance intervention and who can be better managed through an alternative service provider.  Referral Service Triage Practitioners are responsible for conducting telephone triage aimed at identifying and providing the appropriate coordinated health management response to members of the community who call “000”.  

This role will enable you to use your clinical knowledge and skills in secondary patient triage and assessment. Your responsibilities will include, but are not limited to: 

  • telephone triage of 000 calls
  • referral to appropriate service providers within healthcare and community based organisations
  • operation of industry-specific communication systems
  • engagement with internal and external stakeholders to determine a coordinated response
  • rostered shifts to support the 24/7 service delivery requirement 

An Information Evening for initial enquiries about the role will be held at 7pm on Wednesday 25 September at: 

Level 4

12 Wesley Court

Burwood East

VIC 3151 

For those who would like to attend our free Information Evening, please register your attendance here -

About you

You will have a valid Victorian driver's licence, a current Working with Children Check and possess a minimum of 4 years' contemporary clinical experience post-qualification.  You will also: 


1)      be a registered Paramedic


2)      be a Division 1 Registered Nurse, with experience in at least one of the following:

  • cardiac, cardiothoracic or intensive care
  • triage nursing and/or emergency department patient care
  • community or primary care nursing
  • mental health nursing 

You will need to be resilient and able to cope with the demands of working in a challenging but rewarding environment. You will also need to be comfortable navigating through multiple systems simultaneously. Experience in ADASTRA, Odyssey or CAD Interface systems is desirable, but not essential as training will be provided to successful candidates. 

What's in it for you

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance.  We offer salary packaging options, generous personal leave entitlements, accrued days off (for full time roles), and other benefits including free on-site parking.  The commencement salary for these positions is $114,323 (pro rata). 

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities.  If you're ready to play an integral role and deliver results that help make a real difference, we want to hear from you! 

How to apply?

Applicants are requested to complete the Referral Service Triage Practitioner Application Form attached to this job advertisement and submit it along with: 

  • a covering letter, confirming whether you are seeking a 0.5 or full-time position
  • an up-to-date resume providing detail of your clinical skills
  • a document addressing the Key Selection Criteria section detailed on page 2 of the position description. 

Applicants are encouraged to read the document ‘Applying for a position with Ambulance Victoria'. For any queries please email or call Recruitment and Selection on 03 9840 3653. 

We request that your application for the Referral Service Triage Practitioner opportunities is forwarded no later than Sunday 27 October 2019 by clicking on ‘Apply online'. 

Our diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.

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