IT Support Officer, Magistrates' Court of Victoria

• Full Time-Fixed Term VPS Grade 3 Position in Melbourne

• Ongoing Training and Development Opportunities
Job Details
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Department: Court Services Victoria
Work Type: Fixed term - full time
Job Function: IT and Telecommunications
Classification: VPSG3.1
Work Location: Melbourne - CBD
Reference: VG/MC0720
Closing Date: 25-Jan-2021
Salary Range: $70,791 - $78,375
Job Duration: 12 months
Attachments: MC0720 PD.doc (Word, 168KB)

MC0720 Candidate Application Form.docx (Word, 52KB)

Contact: Mark Malkoun on (03) 7004 6410; or

Position Details

About us

The Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state.

The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 per cent of all cases that come before Victorian courts each year.  The Court aims to be an innovative, accessible and responsive court that provides quality services to the Victorian community.

About the role

Reporting to the Information Technology Coordinator and working closely with the MCV Technology Services Team, the IT Support Officer will primarily be responsible for providing timely and high-quality support to MCV IT Customers, including judiciary and staff.

The IT Support Officer will contribute to level 2 support and play an active role in assisting the team with various IT projects, from development to implementation.

About you

  • Strong interpersonal and communication skills with the ability to provide IT support over the phone, in person and via remote access software
  • Ability to communicate effectively with a variety of internal staff with differing levels of ICT knowledge
  • Excellent problem-solving skills
  • Exceptional PC Skills, including a high level of competence with MS Office
  • Demonstrated ability to engage with stakeholders at all levels of the organisational structure
  • Attention to detail
  • Ability to both works well within a team and be self-sufficient
  • Self-motivated and inspiring of others
  • Demonstrated commitment to delivering high quality services and to improve outcomes
  • Demonstrated expertise in PC hardware, software and LAN/WAN facilities.

How to apply

To apply, please click the ‘Apply Now' button, ensuring you include the following documents in your application:

  • resume 
  • a short covering letter
  • completed application form (see file attachment) For further information on the position, please see the attached position description. 

Other information

Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.

CSV is committed to building a diverse workforce and inclusive culture. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.

Magistrates' Court of Victoria's vision is that all employees access and enjoy the same rights, responsibilities, resources and opportunities regardless of their gender, identity or cultural beliefs. The Magistrates' Court of Victoria is committed to providing a safe and respectful workplace and has zero tolerance for violence against women.

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