Registrar, MCV Contact Centre, Magistrates' Court of Victoria

• Fixed term VPS Grade 3 position based in Melbourne with work from home opportunities. Candidates seeking part-time/flexible working arrangements welcome to apply.

• Play a critical role in the operation of a multi-jurisdictional Contact Centre.
Job Details
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Department: Court Services Victoria
Work Type: Fixed term - full time
Job Function: Legal
Classification: VPSG3
Work Location: Melbourne - CBD
Reference: VG/MC0947
Closing Date: 26-Jan-2022
Salary Range: $71,853 - $87,245
Job Duration: until 17/3/2023
Attachments: MC0947 - PD.pdf (PDF, 208KB)

Contact: Sanya Cecala on

Position Details

About us

The Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state.

The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 per cent of all cases that come before Victorian courts each year.  The Court aims to be an innovative, accessible and responsive court that provides quality services to the Victorian community.

About the role

This role will be responsible for responding to digital public enquiries (via phone, email with the possible introduction of webchat and SMS capabilities) across multiple jurisdictions as part of the MCV Contact Centre and helping to train and support new-to-court staff.

This position operates within a complex, demanding and often challenging environment.

About you

  • Highly motivated with a passion for service excellence and continuous improvement.
  • Excellent interpersonal skills with the ability to communicate effectively with a diverse range of court users.   

How to apply

To apply, please click the ‘Apply Now' button, ensuring you include the following documents in your application:

  • resume 
  • a short covering letter
  • completed application form (see file attachment)

For further information on the position, please see the attached position description. 

Other Information:

Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.

Employees of Court Services Victoria are required to comply with any applicable government pandemic order, as well as any policy implemented by Court Services Victoria, in relation to mandatory vaccinations against COVID-19.  It is a condition of any offer of employment that applicants for vacant roles with Court Services Victoria agree to comply with any applicable pandemic order or policy regarding mandatory vaccinations.

CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.

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