Principal Investigation & Review Officer, Specialist Advice and Investigations Team

Mental Health Complaints Commissioner (MHCC) is an independent specialist complaint body established under the Mental Health Act 2014. We receive and resolve complaints about public mental health services and assist service providers to develop their own accessible and responsive complaint approaches. We also receive reports from public mental health services about the complaints they receive and make recommendations for service and system improvements. The MHCC receives funding and administrative support from the Department of Health and Human Services (DHHS). Staff are DHHS employees who report directly or indirectly to the Commissioner of the MHCC. The MHCC promotes diversity and equal opportunity in employment and is committed to a more diverse workforce. If you are an Aboriginal or Torres Strait Islander applicant, or if you have a disability, and require advice and support with the recruitment process, contact our Diversity Unit on
Job Details
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Department: Mental Health Complaints Commissioner
Work Type: Fixed term - full time
Job Function: Other
Classification: VPSG6
Work Location: Melbourne - CBD
Reference: VG/MHCC/513480
Closing Date: 22-Sep-2017
Salary Range: $113,156 - $151,426
Job Duration: Until 12/04/2019
Attachments: 2017-09-07 MHCC513480 PD.doc (Word, 253KB)
Job Specification

2017-09-07 MHCC513480 PD.pdf (PDF, 108KB)
Job Specification

Contact: Jennifer Black
(03) 9032 3330

Position Details

Number of vacancies available: 1

Office Location(s): Melbourne CBD

Position Summary:


The Mental Health Complaints Commissioner (MHCC) is an independent specialist statutory body established under the Mental Health Act 2014 as part of the safeguards, oversight and service improvement provisions.  We deal with complaints about Victorian public mental health services in ways that are accessible, supportive and responsiveto the needs of people receiving mental health services, carers and families. We aim to resolve complaints in ways that safeguard people's rights, support their recovery and improve services.


Are you


  • Experienced in leading and conducting complex and sensitive investigations, with demonstrated high level interpersonal, analytical and organisational skills?
  • Positive and passionate about making a difference,  demonstrated by an  understanding of the issues experienced by people receiving mental health services and their carers and families.
  • Knowledgeable about the Victorian Mental Health Act 2014 and the reform agenda for the Victorian public mental health sector?
  • Able to analyse and review complex complaints within the context of legislative requirements and applicable standards and guidelines to identify issues and potential improvements that safeguard people's rights and promote improved outcomes for people and broader service improvements?



How to Apply:

Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note:

For this role, you are not required to address each of the key selection criteria in a separate written document. Applicants are strongly encouraged to view the Information for Applicants document to obtain guidance on what to include in your cover letter and resume. This document also provides information on the department's recruitment and employment safety screening processes.

Click 'Apply Now' below to submit your interest in this role, or click here to obtain step-by-step guidance on how to register and apply online.
For further information please visit the Department of Health and Human Services website:

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