Enquiries Officer

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?
Job Details
Careers Logo
Department: Department of Justice and Community Safety
Work Type: Ongoing - full time or part time
Job Function: Customer Service / Call Centre
Classification: VPSG2
Work Location: Ballarat - Central Highlands
Reference: VG/MULTIPLEPOSJAN22
Closing Date: 23-Jan-2022
Salary Range: $54,755 - $70,315
Job Duration: N/A
Attachments: Position Description - Enquiries Officer - Jan 2022.docx (Word, 535KB)
Job Specification

Contact: Ruby Wright on (03) 9055 6751
ruby.wright@justice.vic.gov.au

Position Details

Are you interested and passionate about utilising your customer service experience in retail, hospitality or contact center industries to assist the Victorian community? Would you like to reenter the workforce whilst learning some new skills in a supportive and welcoming team? Do you want to commence your career with the Victorian Public Service? Consumer Affairs Victoria (CAV) is seeking both full-time and part-time applicants for several Ballarat-based Enquiries Officer roles.

  • 13 ongoing full time or part time roles available
  • VPS Grade 2 classification
  • An exciting opportunity within the Consumer Affairs, Liquor, Gaming and Dispute Resolution group of the Department of Justice and Community Safety

About Us:

The IDSC provides contact centre services across the Consumer Affairs, Liquor, Gaming and Dispute Resolution group's legislative remit, including information and advice related, but not limited, to:

  • Renting and tenancy
  • Residential Tenancy Bond Authority
  • Australian Consumer Law
  • Occupational licensing schemes administrated by Consumer Affairs Victoria (CAV)
  • Responsible Service of Gaming Helpline.

The Consumer Affairs, Liquor, Gaming and Dispute Resolution group of the Department of Justice and Community Safety (the department) leads regulatory functions across the Justice portfolio. The Consumer Affairs, Liquor, Gaming and Dispute Resolution group's functions tie in with the department's vision of a connected justice and community safety system, working to build a safer, fairer and stronger Victoria.

About the Role

Enquiries Officers receive, evaluate and respond to phone calls, and emails from consumers, renters, businesses and rental providers as part of the Information and Dispute Servies Centre within CAV. The officer responds by providing information and advice on the suite of legislation that CAV administers, and front-line compliance in our dispute services following in-depth induction and training.

About You

As our ideal candidate, you will possess the following:

  • Experience in Contact Centre / Customer Service Environment (desirable)
  • The ability to seek the resolution of problems through policy or process guidelines, and the ability to seek guidance by providing information and ideas relevant towards resolution of problems. Also the ability to understand concepts enabling improvements in critical thinking and problem solving
  • An ability to understand the pros and cons of a different approaches, and use direct logical persuasion in a discussion or presentation through conveying concrete examples, facts and figures to support their argument
  • An ability to consider other's points of view, and understand that there are different ways of interpreting words and actions. Also the ability to constructively communicate concerns and issues to others
  • Qualifications or equivalent experience in a contact centre environment is desirable.

If the Enquiries Officer role interests you please apply with your resume and a cover letter detailing the experience, skills and anything else applicable that you could bring to this role.

How to Apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

 

IMPORTANT INFORMATION:

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic).

Therefore, there is a requirement that all DJCS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes.

Prior to commencement of employment with the department you will need to provide evidence that you are vaccinated against COVID-19. Acceptable evidence includes:

  1. COVID-19 digital certificate (available via your myGov account)
  2. Your immunisation history statement (available via your myGov account) or
  3. A letter from the GP who vaccinated you.

 


From here...