Dispute Assessment Officer

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?
Job Details
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Department: Department of Justice and Community Safety
Work Type: Fixed term - full time
Job Function: Other
Classification: VPSG3
Work Location: Melbourne - CBD
Closing Date: 07-Jun-2023
Salary Range: $73,842 - $89,661
Job Duration: 3 Years
Attachments: Position Description - Dispute Assessment Officer - VPS3.pdf (PDF, 158KB)
Job Specification

Contact: Tony Bell on 0438 587 546

Position Details

  • Utilise your administrative expertise to provide support and advice to Dispute Services
  • Fixed, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service
  • VPS Grade 3: $73,842 - $89,661 plus superannuation. 


About the Business Unit:

Dispute Services is a multi-dispute agency within the Department of Government Services which includes Domestic Building Dispute Resolution Victoria (DBDRV) and Dispute Settlement Centre Victoria (DSCV).

Dispute Services provides for the more timely, fair, and less costly resolution of disputes while it empowers and assists the Victorian community to prevent and appropriately resolve issues, alleviate pressure on the judicial system and help the community to thrive.


About the Role:

An exciting opportunity exists for multiple Dispute Assessment Officers to join our team in Dispute Settlement Centre Victoria (DSCV), Dispute Services.

Working as an integral part of a Dispute Assessment team and reporting to the Senior Manager - DSCV the Dispute Assessment Officers will manage disputes from initial assessment onwards, and will, if required, also conduct in-person mediation with both parties. Based on theoretical knowledge and practical experience, assess and analyse disputes and diagnose dispute resolution requirements.

Some of your duties will include: 

  • Undertaking the assessment and analysis of the dispute and diagnose dispute resolution requirements.
  • Providing advice to parties on options available and make recommendations using the assisted settlement processes to provide fast resolution including independently providing parties with appropriate third-party referrals as needed.
  • Encouraging parties to explore potential solutions and find mutually acceptable outcomes, using a facilitative approach to resolution and ensure issues are clarified.


About you:

As our ideal candidates, you will be required to demonstrate:

  • A working knowledge of relevant legislation and Acts
  • National Mediator Accreditation and conciliation experience is desirable.
  • Experience in dispute resolution techniques, including in the assessment of disputes, case management, and facilitative settlement.
  • Ability to build strong relationships and develop an understanding of others in order to motivate them and confidently address conflict situations

For more information on the accountabilities and key selection criteria for the role, please refer to the attached position description.


How to apply 

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. 

The successful candidate will be required to undergo pre-employment checks which may includereference checks, national police checks andmisconduct screening. Dependant on the role, other checks may includeVicRoads checks, drivers licence checks, medical checks, Working with Children Checks, andDeclaration of Private Interests (for executive and responsible officer roles). 

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad. 


  • For this particular vacancy, priority consideration applies to Victorian Public Service (VPS) and select employees of the Victorian Public Sector who apply through the Jobs Skills Exchange (JSE) jobs board platform. 

  • For all VPS employees, due to the new Jobs Skills Exchange (JSE) policy, please apply through the JSE to be eligible to be considered for this position in the first round.




The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work. 

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