Intake and Assessment Officer

National Health Practitioner Ombudsman and Privacy Commissioner (NHPOPC)

The NHPOPC is an independent, statutory agency established under the Health Practitioner Regulation National Law (National Law).

The National Law establishes a national registration and accreditation scheme for health practitioners in 15 professions. For the purpose of implementing this scheme, the National Law establishes the Australian Health Practitioner Regulation Agency (AHPRA), the AHPRA Management Committee, the Australian Health Workforce Advisory Council, and the 15 National Health Practitioner Boards.

The role of the NHPOPC is to provide ombudsman, privacy and freedom of information oversight of these entities, particularly AHPRA and the National Health Practitioner Boards.

In order to fulfil these functions, the National Law confers specified jurisdiction on the National Health Practitioner Ombudsman and Privacy Commissioner that is derived from the Ombudsman Act 1976 (Cwlth), the Privacy Act 1988 (Cwlth), and the Freedom of Information Act 1982 (Cwlth). These Acts are modified by the Health Practitioner Regulation National Law Regulation to make them suitable for the national regulatory scheme.

Job Details

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Department: Department of Health and Human Services
Work Type: Fixed term - full time
Job Function: Other
Classification: VPSG3
Work Location: Melbourne - CBD
Reference: VG/NHPOPC/555033
Closing Date: 26-May-2019
Salary Range: $67,866 - $82,404
Job Duration: until 30 June 2020
Attachments: 2019-05-10-555033-PD - Intake and Assessment Officer.doc (Word, 2.10MB)
Job Specification

2019-05-10-555033-PD - Intake and Assessment Officer.pdf (PDF, 170KB)
Job Specification

PD Preview: Preview unavailable for this role
Contact: Jessica Sayer, Acting Team Leader
(03) 9096 9416

Position Details

Number of vacancies available: 1

Office Location(s):
 CBD


Position Summary:

 

The Intake and Assessment Officer is responsible for responding to the initial approach from people who may wish to make a complaint about the Australian Health Practitioner Regulation Agency (AHPRA) and/or the 15 National Health Practitioner Boards. The role includes undertaking the lodgement and assessment of complaints and presenting comprehensive information to Investigators in a timely manner. The role is required to communicate with a diverse complainant population, by telephone and in writing. Work must be conducted with a high degree of accuracy and consistency, in accordance with relevant policies, procedures and legislative requirements.

 

Are you

 

  • An effective and confident communicator, who can provide information in an impartial and patient manner?
  • An efficient administrator who observes fine details and maintains accurate records?
  • Able to apply high-level conceptual, analytical and problem solving skills to develop effective responses to complaints?

 

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How to Apply:

Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note:

For this role, you are not required to address each of the key selection criteria in a separate written document. Applicants are strongly encouraged to review our Careers Page. This page provides information on the department's recruitment and safety screening processes.

Click 'Apply Now' below to submit your interest in this role.
 
For further information please visit the Department of Health and Human Services website: https://www.dhhs.vic.gov.au/

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.


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