Resident Support Worker / Team Leader

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit

We’re proud of the important work we do across Victoria. Want to be part of it?
Job Details
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Department: Department of Justice and Community Safety
Work Type: Fixed term - full time
Job Function: Community Services
Classification: See Advertisement
Work Location: Melbourne - CBD
Reference: VG/RSW1
Closing Date: 12-Jul-2020
Salary Range: See Advertisement
Job Duration: N/A
Attachments: Position Description - Resident Support Worker (Internal VPS).docx (Word, 473KB)

Position Description - Team Leader Resident Support Worker (Internal VPS).docx (Word, 468KB)

Contact: Sherri Laurie

Position Details

Expressions of Interest are urgently sought for Resident Support Workers 

  • 80-hours per fortnight
  • Team Leader, Resident Support Workers - $59 per hour plus leave loading, overtime and superannuation
  • Resident Support Workers -  $54 per hour plus leave loading, overtime and superannuation
  • Personal expenses and car parking will be reimbursed 
  • Meals provided onsite during shift

The COVID-19 pandemic and subsequent impacts on workforce availability mean that additional resources are urgently needed to undertake temporary frontline COVID-19 work.

We are seeking people with great customer service skills to take on the role of a Resident Support Worker within a number of Melbourne CBD hotels, over the coming weeks and months. If you are an experienced people leader, then you will have the skills we need to undertake a Team Leader, Resident Support Worker role.

In these roles, you will be required to work 6 x12-hour shifts, across a 24/7 roster fortnight and will be remunerated on a salary of $59 per hour (Team Leader, Resident Support Officer) or $54 per hour (Resident Support Officer) plus leave loading, overtime and superannuation.

Using your positive influencing skills, you will ensure that social distancing measures and good hygiene practises are being adhered to at all times. We need people who are resilient, respectful and accountable and have the communication skills needed to support the hotel quarantine arrangements for people arriving from overseas, including following infection prevention and control processes.

To ensure the safety of our staff and their family and friends, Personal Protective Equipment (PPE) will be provided during shifts and staff will be appropriately trained to undertake this key role. Staff will also be required to take 14-days of special paid leave at the conclusion of their secondment.

Applicants will be required to meet health and safety requirements to undertake this position.

If you are interested in supporting our State and the people of Victoria, please express interest via the How to Apply section below. This is an immediate need and applications will be assessed on a continuous basis throughout the advertising period.

If you have any questions contact or call Sherri Laurie on 0419 884 867.

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

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