IT Service Desk Team Leader

Job Details
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Department: Court Services Victoria
Work Type: Fixed term - full time
Job Function: IT and Telecommunications
Classification: VPSG5
Work Location: Melbourne - CBD
Reference: VG/SC0087
Closing Date: 23-Jan-2019
Salary Range: $96,942 - $117,293
Job Duration: up to 12 months
Attachments: Position Description - IT Service Desk Team Leader - SC0087.doc (Word, 242KB)


Contact:
(03) 9603 9421

Position Details

IT Service Desk Team Leader

Information Technology Support

Supreme Court of Victoria

•           Full time, fixed term role

•           $96,942 per annum + 9.5% superannuation (VPS Grade 5 position)

•           Role based in the Melbourne CBD

A newly created exciting opportunity exists for an experienced IT Service Desk Team Leader to join the expanding Information Technology Support team at the Supreme Court of Victoria, commencing early 2019 for a period of 12 months. 

The role will focus on the IT Service desk operational information technology needs of the Court and, through implementation of best practice procedures and processes, will support and deliver IT initiatives to enhance and continuously improve the efficient end to end operations of the Court.

Key duties include:

  • Leading and coordinating the efficient and effective delivery of high quality IT Service desk initiatives and services to support the Court in achieving its business outcomes;
  • Leading and developing a team of IT Service desk staff with an emphasis on high quality customer service and continuous improvement based on industry best practice methodologies; and
  • Initiating and maintaining strong working relationships with internal and external stakeholders.

For futher details please review the attached position description.

The successful applicant will have advanced information technology and business systems management experience and demonstrated experience leading an IT service desk team.

How to apply:

Applications comprising:

  • cover letter; and
  • resume;

should be submitted online, through the Victorian Government Careers website.

Applicants are not required to separately address the key selection criteria.

For any enquiries regarding this position, please contact Mary Vlachos, Manager – Information Technology and Digital Support on (03) 9603 9421.

The closing date for applications is midnight 23 January 2019.


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