Our vision is of a library for all in a changing world. 

• Ongoing full-time role  
• Based in our state-of-the-art cultural institution 
• Attractive VPS 4 salary between $90,067 - $102,192 + 10.5% superannuation 

About the opportunity 

Reporting to the ICT Service Desk Manager, your key accountabilities will include: 

• Facilitating excellence in ICT customer service. 
• Delivering best practice technology solutions for customers. 
• Developing guidelines within the work area in resolving IT related technical issues while fostering a customer first culture within the team. 
• Leading continuous work or one-off projects to successful completion. 
• Mentoring and coaching service desk team members in creating a high performing team through knowledge base creation, knowledge sharing, and guidelines based on analysis and policy formulation. 
• Continuously reviewing and improving the end-to-end process to resolve operational service delivery problems consistent with program objectives. 
• Supporting and leading the Essential Eight Maturity Model within the Service Desk scope.
• Leading Software and Hardware roll outs and endpoint management . 

For more information about the role, please refer to the position description. 

About you 

Essential: 

• Minimum 3 years' experience undertaking service desk lead role and ITSM experience 
• Tertiary qualifications in a relevant discipline are desirable, e.g. computing, information & communication technology 
• Experience coordinating the following technologies at enterprise level is required: Active Directory, Windows desktop, MS Office support, licensing & deployment, System Centre Configuration Manager (SCCM), Mac OS deployment 
• A valid Working with Children Check card or ability to obtain one prior to commencement 

State Library Victoria promotes a workplace that actively seeks to welcome and value the unique contributions of all people. We strongly encourage Aboriginal and Torres Strait Islander peoples, people with disability, people from cultural and linguistical diverse backgrounds, LGBTIQ+ and people of all ages and abilities to apply. 

Culture and benefits 

We are committed to developing and supporting a high performing workforce and an inclusive work environment. We offer attractive rewards and benefits to employees, including: 

• Competitive salary 
• Career advancement opportunities across a range of disciplines
• Transparent performance framework
• Professional development opportunities
• Generous leave entitlements
• Flexible working arrangements 
• Salary packaging
• Discount on public transport 
• Comprehensive health and wellbeing programs

Find out more about our inclusion, diversity and access initiatives.   

How to apply 

Please click the Apply button to submit your application via Careers.Vic, attaching the following documents: 

• Resume 
• Cover letter (maximum 2 pages) summarising how you meet the key selection criteria in the position description 

Enquiries 

For a confidential discussion, please contact Farina Mahmud on (03) 8664 7108 or email fmahmud@slv.vic.gov.au 

We want all applicants to have an equal opportunity to demonstrate that they are the best person for the job. If you require an adjustment at any stage of the recruitment process, please contact our People team on (03) 8664 7258 or employment@slv.vic.gov.au. 

Applications close  11:59pm Sunday 12 February 2023