Membership Program Manager

Do you have a track record in growing Member programs? Have you developed and delivered member acquisition, engagement and retention strategies? Can you bring people with you while implementing new approaches and driving action? We are looking for a proactive collaborator to build and embed our new Membership offerings.
Job Details
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Department: State Library of Victoria
Work Type: Fixed term - full time
Job Function: Communications, Marketing and Media
Classification: VPSG5.1
Work Location: Melbourne - CBD
Reference: VG/SLV/EXP/1515193
Closing Date: 07-Mar-2021
Salary Range: $98,396 - $108,724
Job Duration: 12 Months
Attachments: 20210216 PD Membership Program Manager.pdf (PDF, 72KB)
Job Specification

Contact: Carla Blatt
0419201924, cblatt@slv.vic.gov.au

Position Details

Membership Program Manager

  • VPS 5.1
  • Fixed-term for 12 months
  • Full-time or part-time (negotiable)
  • Unique opportunity to lead membership growth at an iconic cultural institution

 

Do you have a track record in growing Member programs?  Have you developed and delivered member acquisition, engagement and retention strategies?  Can you bring people with you while implementing new approaches and driving action?  We are looking for a proactive collaborator to build and embed our new Membership offerings. 

 

About us:

State Library Victoria is the State's premier reference and research library, the hub of state-wide information and communication network, and a gateway to the world's information. The State Library is Australia's busiest public library with a collection of over 4.9 million items and a diverse range of exhibitions and programming, inspiring possibilities for all Victorians.

 

About the role:
Reporting to the Head of Brand and Audience Development, the Membership Program Manager will take the lead in growing the Library's member program, including free Access membership and our new Cultural, Student and Family memberships. The role requires a creative approach, results-driven mindset, commercial acumen and strong stakeholder liaison skills, ensuring a unified approach to delivering member benefits and experiences across the Library.

The Membership Program Manager will be responsible for:

  • Developing and delivering strategies that result in growth in member acquisition, engagement and retention
  • Effective internal and external stakeholder engagement to ensure successful delivery of the membership strategies, programs and associated benefits
  • Reporting and analysis of membership data, including identification of growth and optimisation opportunities
  • Leadership and advocacy for membership across the organisation

State Library Victoria promotes a workplace that actively seeks to welcome and value the unique contributions of all people. We encourage Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, LGBTIQ+ people, and people of all ages and abilities to apply for this role.

 

How to apply:

Please submit your application via www.careers.vic.gov.au, attaching your resume and a cover letter (maximum 3 pages) summarising how you meet the key selection criteria.

If you have questions about the role, please get in touch with Carla Blatt, Head of Brand & Audience Development on 0419201924.  Our People and Projects team (employment@slv.vic.gov.au) can assist with any questions about the application process.

For further information, including employment conditions, please visit the Library's website at https://www.slv.vic.gov.au/about-us/work-with-us.

 

Applications close: 7 March 2021


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