• Full-time, ongoing role with opportunity to work part-time.

• Work in one of Victoria's most recognised landmarks (hybrid arrangements possible)
• Employee benefits such as 10% off purchases at Readings bookstore and Mr Tulk Café.

About the Opportunity 

The Employee Experience Advisor works in the People and Culture branch, providing administrative support and coordination across the employee lifecycle. Providing first tier support and assistance on a broad range of people matters, the Employee Experience Advisor contributes to a goal to provide exceptional employee experiences by providing excellence in support and stakeholder services.

Reporting to the Manager, People and Performance, the Employee Experience Advisor is responsible for onboarding and offboarding employees, providing first tier response to people matters and escalating complex matters through the appropriate channels when required, maintaining employee files, creating and processing documentation in the employee lifecycle. The role works closely with other teams in the People and Culture branch such as Payroll and Talent.

About You 

For success in this role, you will have a continuous improvement mindset and apply critical thinking to processes. Equipped with a strong attention to detail, you will be able to apply legislation and best practice in contemporary HR practices to your work.

In addition, you will have:

• Tertiary qualifications in a relevant discipline, e.g. human resources, business or psychology or equivalent work experience.
• A track record of success in establishing and maintaining outstanding relationships with a range of internal and external stakeholders.
• Demonstrated experience working with administrative processes (e.g. human resources) including keeping up to date with contemporary best practice.
• A solid track record in working in adherence to legislation and industrial instruments (preferably within an employment context), including interpreting and applying organisational policies and procedures into practice.
• Demonstrated experience in providing high quality communication and administration support, including accurate and timely first tier responses to a broad range of queries and accurate generation of documentation.
• Experience with HR and payroll systems is desirable.

If this sounds like you, we welcome you to review the Position Description for more information and if you like what you read, apply for this opportunity without delay. 

How to apply

Please click the Apply button to submit your application via Careers.Vic.

The following documents should be attached to your application:

• Resume
• Your answers (maximum 3 pages total) to the following questions:

• What do you think are the most important considerations when working in a stakeholder facing service delivery team (such as HR)?
• What has been your personal approach with difficult or complex queries and in determining when to provide advice or escalate?
• What has been your approach to identifying gaps and contributing to improving processes in the past?
• What systems do you have in place to ensure quality control in your administrative output?

(for more information on what to consider when preparing your application, please see Preparing Your Application on the Careers.vic page).

Enquiries

For a confidential discussion about the role, please contact Laura Nelson (Manager, People and Performance) via email.

Privacy Collection Notice

Information about how we collect and use your personal information, and how you can contact us, can be found here.

Accessibility and Reasonable Adjustments

We want all applicants to have an equal opportunity to demonstrate that they are the best person for the job. If you require an adjustment at any stage of the recruitment process, or the provision of a particular access service, please contact our People team on employment@slv.vic.gov.au. If you are unable to make this deadline due to unforeseen personal circumstances, please get in contact to obtain a short extension to the deadline.

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