About the Role

The Salesforce Functional Analyst (VPS3) supports the translation of business needs into clear, actionable Salesforce requirements, working within defined standards, patterns, and governance frameworks. They collaborate closely with product managers, designers, and technical teams to document user stories, process flows, and configuration requirements, ensuring solutions are feasible, compliant, and aligned to user and business outcomes. The role contributes to delivery by supporting testing, validating configurations, and identifying opportunities to streamline workflows and reduce administrative burden.

They bring strong analytical and communication skills, with the ability to interpret business processes and articulate them in structured, platform-relevant formats. They are detail-oriented, methodical, and comfortable working within established delivery practices, while proactively seeking guidance on more complex scenarios. The role requires a collaborative mindset, openness to feedback, and a focus on continuous learning, particularly in understanding Salesforce capabilities, government standards, and user-centred design principles.

 
Attributes

The role requires a proactive self-starter with an understanding of government systems and processes, and the ability to operate effectively in complex, regulated environments.

As the ideal candidate, you will demonstrate:

• Foundational understanding of business analysis and Salesforce platform concepts, with the ability to support translation of business requirements into user stories, process flows, and functional specifications
• Experience contributing to requirements gathering activities, including workshops and stakeholder discussions, with the ability to document clear, structured, and testable requirements
• Sound analytical and problem-solving skills, with the ability to interpret business processes, identify gaps, and support practical, platform-aligned solutions
• Developing stakeholder engagement and communication skills, including the ability to collaborate with product, design, and technical teams and clearly articulate requirements and decisions
• Ability to work effectively within Agile delivery environments, with a growing understanding of system constraints, data structures, and how configuration decisions impact user experience and operational outcomes
  
  

Desirable Qualifications and Experience

• 2 years practical experience as a Business Analyst or Technical Analyst
• Experience working with Salesforce, particularly Education, Service or Public Sector Cloud
• Experience within complex regulatory environments and government settings desirable
  
  

How to apply

Applicants are required to submit a CV, cover letter and the responses to the KSC (max. 2 pages for cover letter) which summarises their skills, relevant experience and suitability to the role

About the Department

The department provides a wide range of learning and development support and services.

The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.

Further Information

For more details regarding this position please see attached position description for the capabilities to address in application.

The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page

Applicants requiring adjustments can contact the nominated contact person.

Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.

For further information pertaining to the role, please contact Joseph Dang, Experience Design Manager at joseph.dang@education.vic.gov.au

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.

Applications close 11:59pm on 25-May-2026