Customer Service Officer

At least eight fixed term, up to 30 June 2020, Customer Service Officer Grade 2 positions are being offered in the Operations Division, Ballarat.
Job Details
Careers Logo
Department: State Revenue Office
Work Type: Fixed term - full time or part time
Job Function: Regulatory, Governance and Compliance
Classification: VPSG2.1
Work Location: Western - Ballarat
Reference: VG/SRO/111111/0819
Closing Date: 29-Aug-2019
Salary Range: $52,493 - $59,952
Job Duration: Until 30/6/2020
Attachments: PD441 Customer Service Officer Grade 2 Operations Ballarat.pdf (PDF, 295KB)
Job Specification

Customer Service Officer Grade 2 - Application Form Candidates Ballarat - August 2019.docx (Word, 69KB)
Candidate Report

Contact: Daniel Chetcuti
03 9628 6916

Position Details

Customer Service Officers – Operations Division, Ballarat – Fixed Term

  • At least eight fixed term roles (up to 30 June 2020)
  • Salary $52,493 plus 9.5% superannuation – VPS Grade 2
  • Based in Ballarat

The State Revenue Office  

We administer a range of taxes, duties, levies, grants and subsidies on behalf of the Victorian Government. The revenue we collect funds essential services including health care, education and social infrastructure.

Committed to excellence, customer service and developing our people, we offer a collaborative and rewarding culture valuing teamwork and high performance. In return, you'll benefit from professional staff development, giving you the opportunity to learn, influence and contribute to your future and to the State Revenue Office.

The role

Customer Service roles support a wide range of customer focused services, as well as revenue administration. They provide a great opportunity to showcase your customer service skills within an innovative, customer-driven environment. 

Key responsibilities

Reporting to a Team Leader, you will be responsible for:

  • Communicating with customers via telephone, email and other correspondence.
  • Accurately updating and maintaining customer databases.
  • Achieving agreed performance targets.     

The ideal candidate

To be successful in this role, you will have:

  • A passion and commitment for delivering quality customer service.
  • Strong written and verbal communication skills.
  • A focus on results, with the ability to operate in a deadline-driven environment where you are expected to problem solve and achieve outcomes. 
  • Previous experience in front line customer service roles would be beneficial.

More information

For more information, please read the position description or contact Daniel Chetcuti, Branch Manager Payroll, Returns, Entitlements and Strategy, on 9628 6916.

If you need a copy of this advertisement and attachments in an accessible format, such as large print, please email

To apply

To be considered for this role you must submit:

  • a cover letter,
  • completed application form (attached), and
  • a current resume,

via this website, by 5pm, Thursday 29 August 2019.


  • As part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history.
  • There will be a probation review.
  • If you are viewing this advertisement on Seek, the position description and application form are available via the ‘Apply Now' or ‘Apply on Company Site' buttons.

These roles are being advertised internally and externally.

From here...