Senior Experience UX/UI Designer

• One (1) ongoing role in the Business Technology Services Division
• Salary $114,830 - $125,735 plus 10.5% superannuation – VPS Grade 5.2
• Based in Melbourne CBD or Ballarat, with flexibility to work from home

What we offer

The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.

We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive. We are an equal opportunity employer that is committed to providing an inclusive, accessible and safe working environment. Find out more about working at the SRO at sro.vic.gov.au/careers, or via our LinkedIn page.

The opportunity

You will be working within the delightful, collaborative close-knit Human Centred Design Team alongside other highly experienced HCD professionals as we work together to improve the experiences of our customers, staff and partners. We are part way through a transformation program and are looking for your support on the exciting steps of translating the current state research into concepts and designs that will bring improved experiences for all.

This Senior User Experience Designer focuses on ensuring customers can use our services intuitively and with minimal assistance and are clear about their rights and obligations. In this role, you will work collaboratively within a cross-functional team that is shaping our digital products and customer experience. This role is a key contributor to the SRO's significant systems transformation program.

Reporting to the Human Centred Design Team Lead, you will be responsible for:

• Leading consultations and workshops with customers and other stakeholders
• Closely collaborating with agile teams and to share and align design directions
• Researching, conceiving, sketching, prototyping and testing digital product experiences
• Translating concepts into user flows and wireframes to create intuitive user experiences
• Making strategic design and UX decisions about both core and new functions and features

Who we are looking for

To be successful in this role, you will have

• Excellent collaboration and customer advocacy skills
• At least two years' experience in leading user-centred design initiatives
• The ability to rapidly visualise design concepts using standard UX software
• Conceptual and problem-solving skills

How to apply

Submit your cover letter and resume via the ‘Apply now' button by 11.59pm on Sunday 5 February 2023

More information

You can find out more about this role via the position description. You can also contact Donal McCann – Talent International on 0407 190 217. If you need a copy of this advertisement in an accessible format, email hrservices@sro.vic.gov.au.

Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history. SRO employees must provide evidence they are vaccinated against COVID-19

This role may be subject to a probation review.