Senior Recovery Officer

Multiple ongoing and fixed-term Senior Recovery Officer Grade 3 positions are being offered in the Debt Management Branch, Corporate Services Division, Melbourne
Job Details
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Department: State Revenue Office
Work Type: Various
Job Function: Regulatory, Governance and Compliance
Classification: VPSG3
Work Location: Melbourne - CBD
Reference: VG/SRO/CS/1799162
Closing Date: 23-Jun-2024
Salary Range: $74,580 - $90,558
Job Duration: N/A
Attachments: HR PD079 Senior Recovery Officer Grade 3 Debt Management.pdf (PDF, 193KB)
Job Specification

Contact: Gaurav Shaha
03 9628 0061

Position Details

Senior Recovery Officer, Debt Management Branch

  • Ongoing and fixed-term (up to 30 June 2025) roles in the Debt Management Branch, Corporate Services
  • Salary $74,580 plus 11% superannuation – VPS Grade 3
  • Based in Melbourne CBD with hybrid working arrangements.


What we offer

The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.

We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable. We are an equal opportunity employer that is committed to providing an inclusive, accessible and safe working environment. Find out more about working at the SRO at, or via our LinkedIn page.


The opportunity 

The Senior Recovery Officer is responsible for the collection of outstanding revenue on behalf of the SRO, managing all aspects of recovery and resolution of a debt portfolio, and supporting the administration of various tax revenue lines administered by the SRO. The position provides a great opportunity to consolidate your effective debt management and customer service skills, and further your practical experience.

Reporting to the Team Leader, you will be responsible for:

  • Initiating and managing appropriate recovery actions for a portfolio of debt.
  • Liaising with customers and their representatives, via phone, email, and other channels, to provide and secure information necessary for the recovery of debt.
  • Negotiating and monitoring payment arrangements within the assigned portfolio.
  • Accurately recording detailed customer information through updating and maintaining customer databases.
  • Achieving agreed performance targets and supporting business objectives.


Who we are looking for

To be successful in this role, you will have:

  • Experience in a debt/revenue collection or fact paced customer services environment.
  • Knowledge and understanding of the taxes, revenue lines and debt recovery processes.
  • Excellent communication (interpersonal, verbal and written) skills with ability to manage conflict and negotiate effectively.
  • Ability to manage workloads when faced with conflicting deadlines and priorities to meet team and branch objectives.
  • Computer skills with proficiency in using, updating, and maintaining debt and revenue management systems.


How to apply

Submit an application via the ‘Apply now' button by 11.59pm on 23 June 2024. You will need to upload a cover letter addressing the key selection criteria in the position description and a resume.

Previous candidates need not apply and will not be considered.


More information

You can find out more about this role via the position description.

You can also contact Gaurav Shaha, Branch Manager, Debt Management Branch on 03 9628 0061.

If you need a copy of this advertisement in an accessible format, email

Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history.

This role may be subject to a probation period.

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