Customer Service Officer

Gain valuable experience in a customer service driven environment that values initiative, innovation and career development at one of Victoria’s largest government agencies.
Job Details
Careers Logo
Department: State Revenue Office
Work Type: Fixed term - full time
Job Function: Customer Service / Call Centre
Classification: VPSG2
Work Location: Melbourne - CBD
Reference: VG/SRO/FT1883/1118
Closing Date: 19-Nov-2018
Salary Range: $50,828 - $65,272
Job Duration: to 28 June 2019
Attachments: PD018 Customer Service Officer Grade 2 Customer Service and Debt Management.pdf (PDF, 215KB)
Job Specification

Application Form Candidates - Customer Service and Debt Management -November 2018.docx (Word, 78KB)
Self Assessment

Contact: Adrian Polizzi, Branch Manager CS&DM
03 9628 0117

Position Details

  • Total salary $50,828 p.a. plus 9.5% superannuation
  • Based in the heart of Melbourne's CBD
  • Work/life balance
  • Fixed term until 28 June 2019

We're seeking people who are willing to learn, have attention to detail and are passionate about customer service and teamwork.

These roles support the administration of various revenue lines, deliver effective and efficient customer services, and update and maintain customer databases.  The roles also offer exposure to a variety of revenue lines (e.g. duties, land tax) and legislative and debt recovery processes.

Detailed training will help you thrive and innovate in a customer-driven environment.

About us

The State Revenue Office is a leading agency that administers a range of taxes, duties, levies, grants and subsidies on behalf of the Victorian Government. The revenue collected funds essential services including health care, education, and social infrastructure.

We are committed to excellence, customer service and developing our people, and offer a collaborative and rewarding culture valuing teamwork and high performance. In return, you'll benefit from professional staff development, giving you the opportunity to learn, influence and contribute to your future and to the State Revenue Office.

How to apply
Submit a cover letter, resume and completed application form, via this website, by 5pm Monday 19 November 2018.

We conduct pre-appointment checks as part of our selection process, including:

  • Evidence of identity and residency,
  • Police record history,
  • Australian work entitlement,
  • Professional references.

For more information, refer to the position description or Contact Adrian Polizzi, Branch Manager Customer Services and Debt Management 03 9628 0117.

If you require a copy of this advertisement and any attachments in an accessible format, such as large print, please email

From here...