Senior Customer Education Consultant

• Ongoing role in the Customer Experience & Education Branch
• Salary $100,894 plus 12% superannuation – VPS Grade 4
• Based in either Melbourne CBD or Ballarat, with hybrid working arrangements.

What we offer

The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.

We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable. We are an equal opportunity employer that is committed to providing an inclusive, accessible and safe working environment.

Find out more about working at the SRO at Careers | State Revenue Office, or via our LinkedIn page.

The opportunity  

The Senior Customer Education Consultant position is responsible for assisting with the development and delivery of customer education activities focusing on the taxes and grants administered by the SRO. This includes development of video, podcasts, face-to-face or online presentations potentially in remote locations across the State.

Reporting to the Customer Education Coordinator, you will be responsible for:

• Assisting in the conduct of customer education activities
• Working with the team on developing strategies to satisfy customer needs
• Presenting at various customer education sessions including face-to-face and online
• Developing a broad understanding of contemporary state taxes matters

Who we are looking for

To be successful in this role, you will have:

• High quality communication skills.
• The ability to speak in public forums
• State taxes knowledge or the ability to develop an understanding of state taxes issues.
• A team based focus.

How to apply

Submit an application via the ‘Apply now' button by 11.59pm on 30 June 2026.

You will need to upload:

• a cover letter addressing key selection criteria 1, 2 & 3 in the position description
• and a copy of your resume.

More information

You can find out more about this role via the position description. We encourage you to contact Liz Agius, Customer Education Coordinator on 03 9628 0147 for a discussion about the role.

If you need a copy of this advertisement in an accessible format or you require any adjustments to assist you to participate in the recruitment process, email HRServices@sro.vic.gov.au.

Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history.

This role may be subject to probation period.